Operations, Venue and Events Manager

Museum of Chinese Australian History – Melbourne VIC 30.4 hours per week, undertaken over 4 days x 7.6hrs (Mon, Wed, Thu & Fri). REMUNERATION $70,000 to $75,000 + super PRO RATA(equivalent to $56,000 to $60,000 + super for 4 days work offered for this position) ABOUT THE ORGANISATION Established 1985, in a heritage building in the heart of Melbourne's Chinatown, the Museum of Chinese Australian History (Chinese Museum) comprises five floors showcasing the heritage and culture of Australia's Chinese community. The Museum's mission is to enrich the understanding of Chinese Australians through the presentation and celebration of our history, heritage, and culture. The Museum is open 7 days per week except public holidays, with a visitor centre and gift shop. The Museum's visitation is made up of interstate and international tourists, local visitors, and the Chinese Community, whilst the popular education program attracts over 25,000 students per year. The venue hosts regular cultural and community events during and after hours from cocktail parties hosting 60 people to being a Melbourne International Comedy Festival venue hosting 5,000 visitors over two weeks. The Museum's activities include exhibitions, events and educational programs about Chinese Australian history and heritage, Chinese culture, and contemporary and traditional arts. Exhibitions travel nationally and internationally, whilst we maintain engaging online platforms, reaching audiences locally, interstate and internationally. The Museum’s activities are managed by a small team of nine part‑time staff who create and carry out a dynamic range of cultural events that perpetuate the culture and heritage of the Chinese Australian Community. ABOUT THE ROLE The Chinese Museum is looking for an Operations, Venue and Events Manager with a wide range of skills to provide inputs and expertise across business functions to drive the smooth running of day‑to‑day operations. Key Responsibilities: Managing all aspects of the Museum’s physical building so that it functions effectively as a public venue and workplace and delivers excellent visitor and team member experiences. Taking responsibility for the effective day‑to‑day management of the staff in respect to optimising business procedures and outcomes. Carrying out administrative duties including HR administration, volunteer program administration, and providing some general administrative support to the CEO. Overseeing the Museum’s Risk Management framework. Taking enquiries received for Venue Hire, managing the bookings and delivering the activity to the satisfaction of the customer. Being in charge of front‑of‑house (reception) staff and the gift shop. The Operations, Venue and Events Manager reports to the Chief Executive Officer. We require a confident manager and team leader who can bond our multicultural team. You will need to have strong communication and administrative skills and the ability to multi‑task and prioritise to be successful in this role. Mandarin language skills would be of benefit but are not essential. KEY SELECTION CRITERIA Skills required Advanced personal organisation, administration, and documentation skills. Very strong written and verbal communication skills. Very high attention to detail. Very high ability to multitask and prioritise accordingly. IT literacy to oversee the effective running of the back‑office IT environment, in partnership with the Museum’s external IT support provider. Excellent Microsoft Office and email management skills and willingness and ability to adopt new software systems rapidly and as required. Project management skills, including forward planning, ability to establish tasks and timelines, provide status updates, draft and manage budgets. Financial understanding, comfortable with numbers and spreadsheets. Experience required Tertiary level qualification in business related discipline, museum studies, cultural heritage management, arts administration, or related courses. Minimum 3 years’ experience in a management, administrative or facilities management role. Demonstrated experience in identifying areas for improvement in business process, across multiple business functions, and implementing these improvements for greater efficiency and effectiveness. Demonstrated experience in maintaining and keeping high documentation standards. Prior experience in or strong understanding of Risk Management procedures (OH&S, incident management, child safety). Prior experience in or strong understanding of HR principles (recruitment, training, reward, and recognition). A full position description will be provided to short‑listed candidates ahead of the interview. #J-18808-Ljbffr