Principal Product Manager

About AI Paralegal - Zero-Config CRM AI Paralegal - Zero-Config CRM is a member of the ATI group of companies – the leading provider of Legal Practice Management Solutions in the world. Over a 30‑year period we have expanded across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand and support more than 70,000 lawyers and their staff in small and medium‑sized law firms. We owe our success to our curiosity and commitment to our guiding purpose, to ‘Help lawyers who help people'. We’re part of the brand-new “AI Paralegal” initiative – building the future of legal practice technology. Our “Zero‑Config CRM” team is focused on the “business of law” component: a next‑generation, agent‑first CRM built specifically for legal practices. We're combining 30+ years of legal domain expertise, proprietary content and playbooks, with modern AI agent frameworks to create something that simply works – zero configuration, instant value, proactive intelligence. What You'll Do You will be the founding product leader for this initiative, working directly with Roey Chasman, Co‑Founder and former CTO of Lawmatics, a globally operated legal CRM. Lead discovery with lawyers, practice managers, and firm owners to understand their daily workflows and uncover where CRM and intake processes break down Use your law firm experience to interpret feedback, identify real needs, and define features that fit naturally into practice operations Translate customer insights into clear product decisions for the Prospect tab and the core Zero Config CRM experience Partner with engineering and design to create simple, automatic workflows that reduce manual effort and support consistent follow‑through Shape the behaviour of the proactive CRM agent by grounding its actions and recommendations in real practice needs Work closely with the Family Vertical and LEAP First to run early pilots, gather structured feedback, and validate product direction Visit firms and speak with customers regularly to test assumptions and refine product decisions Identify opportunities for the CRM to unify scattered LEAP workflows into one coherent and intuitive surface Define and track early success measures based on real firm outcomes such as visibility, organization, and reduced administrative effort Contribute to the early go‑to‑market plan for pilot firms and help prepare the product for broader release What You'll Bring We ideally need someone who's lived the lawyer experience and can spot the real problems vs the surface issues. Deep understanding of law firm operations, business development, client relationships, and practice management challenges Comfortable with technology and operations – you understand how systems work together and can talk intelligently with engineers Strong communication skills – you can talk to lawyers as peers and earn their trust quickly Ability to listen deeply, identify patterns across feedback, and synthesize insights into product direction Comfortable with ambiguity and early‑stage product development Bonus Consider it a bonus if: You’ve been a practicing lawyer in a law firm – you understand the daily reality of legal practice, not just the theory You Are The Type Of Person Who Thrives with autonomy and ownership. You want to lead, make decisions, and own outcomes Loves customer conversations. You thrive talking to lawyers, understanding their frustrations, and discovering what would genuinely help them Gets genuinely excited by efficient operations. You light up when you see smooth workflows, automated processes, and systems that just work Knows there's always a better way. When you see manual data entry, inefficient processes, or unnecessary friction, you're convinced there's a better solution waiting to be found – and you're driven to seek it out Has a deep passion for world‑class client service. You believe exceptional service isn't optional – it's what separates good companies from great ones Thinks strategically about product and business. You can connect individual pain points to broader product opportunities and commercial success Has empathy for both users and the business. You understand what lawyers need and what commercial sense to build Is pragmatic and action‑oriented. You understand the trade‑offs between building the perfect solution and shipping something valuable quickly Asks great questions. You're curious, dig deeper than surface‑level feedback, and understand the "why" behind what people say Wants to build something that matters. You left legal practice (or want to) to help transform how lawyers run their businesses Wants the startup experience without the financial risk. You want to build something from zero with autonomy and ownership, backed by real resources Why join LEAP? Lightning‑in‑a‑bottle opportunity. Founding role building a new product with massive potential. Startup autonomy with enterprise stability, funding, and an engaged client base of 100,000+ legal professionals. As a founding member, you'll have significant opportunities to expand your role and impact as the product and business scale. Work with proven legaltech expertise. Partner directly with Roey Chasman, who built and scaled Lawmatics (a global legal CRM) as Co‑Founder & CTO. Shape everything from day one. Product, operations, go‑to‑market – you'll make real decisions about what we build based on your legal expertise and customer insights. Build efficient, delightful systems. Use your passion for operational excellence to create products and processes that eliminate waste and deliver exceptional client experiences. World‑class legal AI. Access to 30+ years of legal domain expertise, proprietary content and playbooks from LEAP and Infotrack, and the resources to build something truly exceptional. Well‑funded and global. LEAP is the leading provider of Legal Practice Productivity Solutions across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland and New Zealand. We're part of ATI – one of the largest international LegalTech companies. Your work matters. Helping lawyers help people sits at the heart of everything we do. We solve real world problems that improve and support local, everyday law firms. Flexible and hybrid working. We’d like to find this person in Sydney, but we want you to work in a way that suits you and we're open to flexible arrangements that support you. Make an impact. You won't be another 'cog in the wheel' here. Use your legal background to build AI that transforms how lawyers run their practices and serve their clients. Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events. We value your well‑being – enjoy an additional paid wellbeing day every year, free gym membership, corporate dental plan and weekly massages in the office. We'll throw in a catered lunch and breakfast every week too. Oh and an on‑site barista. Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence. Seniority level Mid‑Senior level Employment type Full‑time Job function Product Management and Marketing Industries IT Services and IT Consulting Location Sydney, New South Wales, Australia Referrals increase your chances of interviewing at LEAP Legal Software by 2x. #J-18808-Ljbffr