Swim School Operations Project Manager

Swim School Operations Project Manager - Brisbane Based Carlile Swim Operations Pty Ltd – Brisbane QLD National Projects Coordinator - Carlile Swim Location: Brisbane Full Time Be part of shaping Carlile Swim’s next chapter by leading the operational rollout of new swim school centres across Australia, working across recruitment, training, systems, marketing and customer experience. Carlile Swim is one of Australia’s most respected learn to swim organisations, with over thirty centres nationwide and a proud history of helping children become safer, more confident swimmers. As we continue to grow, we are looking for a highly organised and people focused National Projects Coordinator to support the successful opening of new centres and ensure each location launches ready to delight our communities. About the Role This role plays a key part in bringing new Carlile Swim schools to life. You will coordinate the complete setup of new centres including recruitment and onboarding, team training, operational readiness, systems setup, marketing launch planning and customer experience activation. You will work closely with state based Operations, People, Marketing, CX, Finance and IT to ensure every centre opens smoothly and to Carlile standards. When not working on a centre opening, you will support Area Leads by assisting centres with operational leadership, coaching, performance support and problem solving. Key Responsibilities Coordinate leadership recruitment and onboarding for new centre openings Support the Swim School Manager and People Team with teacher and administration team recruitment, training and workforce planning Work with Marketing and centre leadership to deliver local launch campaigns and community engagement Partner with CX and program teams to establish class schedules, operating hours and staff rosters Manage setup and testing of booking systems, CRM, POS, billing, rostering and communication tools Coordinate the procurement and setup of operational equipment, safety resources and administrative tools Oversee compliance documentation, safety standards and insurance requirements Manage utilities, supplier agreements, preventative maintenance contracts and merchant services setup Run centre readiness checks including operational, compliance and safety audits Lead the overall centre opening project plan including timelines, risks, budgets and building requirements Provide on site support during soft opening and early weeks to ensure a smooth handover to Operations Support centres in an Area Lead capacity between openings About You You are a natural organiser who thrives in a dynamic environment and enjoys bringing people and projects together. You build strong relationships, communicate clearly and stay calm when juggling competing priorities. You enjoy both structured project work and hands on operational support. Skills and Experience Strong project management and coordination experience Operational leadership ideally in aquatics, recreation, hospitality or multi site environments Experience coordinating recruitment, onboarding and training processes Confident with operational systems and technology platforms Excellent communication and stakeholder management skills Strong understanding of customer experience and service delivery Ability to manage timelines, risks and budgets Current Working With Children Check or willingness to obtain Teacher of Swimming and Water Safety qualification (or willingness to obtain) Why Join Carlile Swim Work with a values led organisation that moves with P.A.C.E - Passion, All In, Connected and Evolving Play a pivotal role in bringing new centres to life and shaping community impact Be part of a supportive national team that invests in development and growth Opportunities to build leadership capability across both project and operational environments How to Apply If you are excited by the idea of building teams, launching new centres and shaping exceptional customer experiences, we would love to hear from you. Please submit your resume and a brief cover letter. #J-18808-Ljbffr