Quality And Performance Lead

Quality Performance Lead Officer – Community Care (Aged Care) Alzheimer's Queensland (AQ) is a leading non-profit provider dedicated to supporting Senior Australians living with dementia, age-related cognitive changes and other health challenges. Operational since , we have delivered high-quality residential care, community services, respite programs, and specialised dementia support across Queensland and New South Wales. Our mission is to empower clients and their families by providing compassionate, evidence-based care that enhances wellbeing and preserves dignity. We are a values-driven organisation built on innovation, respect, and continuous improvement — and our people are at the heart of what we do. We are seeking an experienced and motivated Quality and Performance Lead Officer specialised in community – Aged Care to strengthen continuous improvement practices across our Community Care programs, including CHSP and Support at Home. This role plays a vital part in ensuring a seamless, high-quality client journey through strong compliance, streamlined processes, and capability building across our community teams. A meaningful role where your work directly improves the lives of senior Australians. In this role, you will be responsible for process improvement and enhance efficiency, improve documentation standards, and support teams to reduce unnecessary administrative burden. You will lead proactive quality monitoring, drive improvement initiatives, and help embed a positive, learning-focused quality culture across the organisation. Working closely with the State Manager – Qld NSW and the Home Care Operations Manager , you will ensure AQ remains audit-ready, compliant with legislative and regulatory standards and continuously improving service delivery to meet the evolving needs of senior Australians. This role is ideal for an organised, analytical, and collaborative professional who is passionate about quality systems, regulatory compliance, and improving outcomes for clients and staff. What Alzheimer's Queensland (AQ) Offer At Alzheimer's Queensland, we invest in people who invest in others. When you join our Community Care leadership team, you can expect A supportive, inclusive workplace committed to your professional growth Opportunities for ongoing training in quality, compliance, and dementia care Strong organisational values grounded in compassion, integrity, and innovation Competitive salary with salary packaging options to increase your take-home pay Job stability in a respected, long-standing, mission-driven organisation A permanent full-time opportunity based at Mount Gravatt Head office. Application Process If you are passionate about continuous improvement and committed to making a meaningful impact in the aged care sector, we warmly encourage you to apply. Please submit your updated resume along with a tailored cover letter outlining your suitability for the role. Industry-experienced candidates will be contacted within 48 hours of submitting their application. Shortlisted applicants will be invited to complete the key selection criteria and attend an interview with the State Manager and the Director of People and Culture. This could be your career opportunity of A chance to contribute to an organisation that values excellence, compassion, and innovation. We look forward to hearing from you. Apply Now About Us We have over 500 specialist staff who work alongside our community and residential clients. Our philosophy of care creates a good work culture that not only benefits our staff, but benefits our clients and residents. We focus on supporting and enabling our clients that results in quality time being spent with them and not just focusing on tasks. #J-18808-Ljbffr