Onsite Desktop Support Technician

Close knit and collaborative team culture Hybrid work set up – 3 days/week in the office Looking for candidates having experience with level 2-3 desktop support OUR STORY FUJIFILM has a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values. THE OPPORTUNITY We have an opportunity available for Onsite Desktop Support Technician to join our Fujifilm Information and Communication Technology (ICT) Division based in Brisbane QLD. In this role, you will provide IT Support to FBAU users ensuring rapid resolution of technical issues and delivering exceptional customer service. Key Responsibilities Provide Onsite IT Support : Diagnose and resolve end‑user issues promptly, prioritize based on business impact, and travel to metropolitan sites when required. Manage Hardware and Setup : Coordinate large‑scale hardware refresh projects and prepare devices for new starters. Escalation and Collaboration : Escalate complex issues to appropriate teams and work collaboratively to ensure smooth resolution. AV and Event Support : Deliver audio‑visual support for Town Halls, department meetings, and conferencing tools such as MS Teams and Zoom. Customer Experience and Communication : Respond professionally to user requests, maintain clear communication throughout resolution, ensure data privacy, and provide guidance to prevent future issues. Skills & Qualifications 3+ years’ experience working in a level 2‑3 desktop support or similar role 3+ years’ experience supporting Windows operating systems Strong knowledge and experience in supporting Microsoft Windows Operating Systems (Windows 11) Ability to troubleshoot issues across a wide variety of both Microsoft M365 systems and internal business applications Support of end‑user hardware across Dell, HP and Lenovo desktop/laptop types Configuring of Intune and Microsoft applications on both Android and iOS mobile devices Microsoft Active Directory and Entra AV support (webcam/sound) and conferencing tools such as MS Teams and Zoom Troubleshooting of network issues across wifi/wired and cellular Troubleshoot Netskope SASE platform BENEFITS 12 weeks full pay parental leave. In‑house training and development and Generous Educational Assistance policy. Employee Discounts through our “Gold Pass” rewards platform. Income Protection and Life Insurance. Salary Packaging & Novated Leasing available. OUR COMMITMENT Respecting diversity is the foundation of everything that we do at FBAU. This allows us to instill trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities. Vaccination Policy The (FBAU) COVID‑19 Vaccination Policy requires employees to be fully vaccinated against COVID‑19. Appropriate evidence that you are fully vaccinated against COVID‑19 must be provided upon commencement with FBAU. Founded in 1960 in Australia, FUJIFILM Business Innovation Australia Pty Ltd (formerly Fuji Xerox Australia Pty Ltd) is a leading company offering Australian organisations smarter ways of working with digital transformation solutions and services to help them succeed. We also sell, service and support world‑class office multifunction devices, printers, and production printers. #J-18808-Ljbffr