Claims Officer

Claims Officer Primary details: Time type: Full time; Worker type: Employee; Location: Newcastle or Parramatta; Type: Permanent, full time, hybrid role; Shift: 11am - 7pm. Opportunity We’re looking for a Claims Officer to join our dynamic Property Claims team. In this role, you’ll play a key part in delivering exceptional claims service, analysing policy coverage, and expertly managing the investigation, evaluation, and negotiation of a variety of cases. If you’re passionate about making a real impact and thrive in a collaborative environment, we’d love to hear from you Responsibilities Stay up to date with insurance guidelines and policy changes, ensuring compliance. Resolve non‑compliant issues and escalates when necessary to maintain standards. Build strong client relationships, responding to requests promptly and professionally. Process property claims, determine coverage, and ensure accurate settlements. Set reserves, authorise payments, and efficiently manage claim resolutions. Identify and report suspicious claims while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines. Qualifications A strong customer service background with a world‑class customer service experience and passion to grow into an insurance professional. Ability to build rapport over the phone and handle varying customer expectations and demands. Highly empathetic approach to dealing with customers, friendly yet professional. Self‑motivated with excellent organisational skills. Previous claims officer experience is highly advantageous. About QBE We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer building momentum towards becoming the most consistent and innovative risk partner. Our people are at the centre of our success, and we encourage a friendly workplace where people are down‑to‑earth, passionate and kind. Benefits Hybrid working – a mix of working from home and in the office to enhance your work/life balance. Life leave, supporting the life events we all experience, leaving your annual leave for rest. Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice. 18 weeks’ gender‑equal flexible leave for all new parents, including paid super. Voluntary super contributions and company matching. Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums. A range of discounts on insurance products, car hire, hotels, goods and services. Rewards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program. 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards. 2021 LinkedIn Top Employer & HRD Employer of Choice. 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards. Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion. Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates. Family Friendly Workplace accredited employer since 2021. Skills Case Management Claims Settlement Collaboration Tools Communication Critical Thinking Customer Service Data Privacy Detail‑Oriented Insurance Policies Intentional collaboration Managing performance Prioritization Problem Solving Risk Assessments Standards Compliance Application Close Date 05/12/ :59 PM. How to Apply To submit your application, click "Apply" and follow the step‑by‑step process. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal‑employment‑opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr