Account Manager – Home Care Providers
vor 3 Wochen
Account Manager – Home Care Providers (HCP) & Customer Service We’re seeking a proactive and detail oriented Account Manager to join our friendly team. In this role, you’ll take the lead in managing relationships with Home Care Providers (HCPs) while also supporting general customer enquiries. You’ll be the main point of contact for our HCP clients, helping them access the right products for their clients, providing tailored support and ensuring their experience with us is seamless from quote to delivery and post‑sale service. You’ll also assist with day‑to‑day customer service tasks, ensuring members of the general public receive the same level of care and professionalism LuxeMED is known for. The role is based at our Preston office, where you’ll be working onsite with the team Monday to Friday. Key Responsibilities Home Care Provider Account Management Build and maintain strong, long‑term relationships with HCP clients across Australia Serve as the dedicated point of contact for all HCP enquiries, orders, and account matters Provide personalised, accurate and timely quotes Manage the full order process, from quote creation to fulfilment and post‑sale support Source and outsource specialised or non‑stock items requested by HCPs Liaise with suppliers and logistics partners to ensure timely delivery and accurate information Keep HCP clients informed of order statuses, ETAs, and any product delays, ensuring proactive and transparent communication at all times Maintain accurate account records, contact details and order histories in Shopify Proactively follow up on open quotes and unfulfilled orders, ensuring timely resolution Provide product information, pricing updates, and documentation to assist HCPs in supporting their clients Identify opportunities to strengthen partnerships and expand HCP relationships Collaborate with internal teams to ensure a smooth customer journey and consistent communication Assist customers with warranty claims, product issues, and complaints, ensuring timely resolution and a positive experience General Customer Service Respond to phone and email enquiries with a friendly, solutions‑focused approach Process online and phone orders efficiently and accurately Provide product information, guidance, and post‑sale support Assist with stock ordering and liaise with suppliers when required Perform administrative and operational tasks Manage warranty and complaint enquiries with professional support About You Previous experience in account management, customer service, or sales support, ideally in the healthcare, aged care, or medical supply sector (experience in assistive technology is highly regarded) Strong communication and relationship‑building skills Exceptional attention to detail and organisational ability Ability to plan and prioritise tasks effectively, ensuring all responsibilities are completed accurately and on time Confidence with outlook (Shopify experience is a bonus) Proactive problem‑solver who takes ownership of client outcomes If you have any questions regarding the role, please reach out to Tee on ***. To apply, please submit your resume and cover letter outlining exactly how you meet/exceed the above position requirements. Please note that due to high numbers of applications, only successful or shortlisted candidates will be contacted. #J-18808-Ljbffr
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