Coordinator of Support

nib Group Newcastle, New South Wales, Australia Role Overview Let's talk about nib Thrive nib's vision is better health and wellbeing for all Australians. We know there are few greater opportunities to have a meaningful social impact than keeping people healthy, and now we support people with disabilities, building their capacity for greater independence in our community. nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, and since then we have grown and expanded into Support Coordination. Diversity, Equity and Inclusion We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles. nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @nib.com.au. About the Role The Support Coordinator is dedicated to assisting NDIS participants in the coordination and implementation of all supports outlined in their funded plans. This includes informal, mainstream, community, and NDIS-funded supports. This is a full-time permanent role that may require travel across the Hunter region to meet with participants and their families as required. The primary objectives of this role are: Strengthen and enhance the participant's ability to coordinate supports, participate in the community, and ensure the delivery of their plan within the allocated budget. Build the participant's capacity to achieve greater independence and self-direct their services and supports in the long term. Provide the participant and the NDIA with timely reports on outcomes and success indicators. Develop and implement solutions and strategies that enhance the participant's inclusion in their community. Key Outcomes Participants consistently report positive experiences and feel supported. Delivery of innovative, person-centred supports tailored to individual needs. Develop and implement solutions and strategies that enhance participants' inclusion in their community and build confidence to self-direct by engaging with their services and networks. Your Essential Skills and Knowledge Passionate about empowering people with disabilities and fostering dignity, respect, and inclusion. Proven experience in portfolio management and effective work planning. Excellent communication and engagement skills with participants, families, and stakeholders. Strong written and computer skills for case noting, CRM maintenance, and report writing. In-depth knowledge of NDIS, the Disability Services Act, and NDIA's Pricing Arrangements and Price Limits Guide. Working at nib Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose-built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. Benefits Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners Support your better health – whatever that looks like for you – through our nib Well Program and corporate fitness discounts Access to our employee share plans, short‑term incentive program and life and salary continuance insurance benefits Benefits to support our diverse workforce: 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees Fine Print All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib's NDIS Workforce Policy. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. Seniority Level Entry level Employment Type Full-time Job Function Customer Service Industries Consumer Services #J-18808-Ljbffr