Motel Manager

Posted 1 day ago We are seeking an experienced and hands‑on Motel Manager to take the lead at the Cosmopolitan Motel & Serviced Apartments in Rockhampton . This is a full‑time, on‑site leadership role where you will oversee the day‑to‑day operations of the property, deliver exceptional service to guests, manage a dedicated team, and drive the overall success of the business. You’ll be responsible for creating a clean, safe, and welcoming environment, ensuring smooth operations across all departments, and optimising guest satisfaction and financial performance. ABOUT THE ROLE: Guest Experience & Service Be the main point of contact for guests, ensuring a seamless and welcoming experience Handle complaints, special requests, and feedback promptly and professionally Implement guest‑focused programs and maintain high service standards Property Standards & Maintenance Oversee property upkeep, including guest rooms, common areas, and outdoor spaces Conduct inspections, coordinate repairs, and ensure all health and safety standards are met Work closely with external contractors as needed Recruit, train, and supervise a small operational team Set clear expectations, support performance, and create a positive workplace culture Conduct regular reviews and foster development opportunities for staff Support revenue strategies and promotional activity to drive bookings Manage budgets, costs, and supplier relationships Ensure accurate reporting, billing, and compliance with company policies Promote the motel through online listings, social media, and local partnerships Keep all digital channels up to date and visually aligned with brand standards Identify and support local sales initiatives and packages Compliance & Safety Maintain high standards of safety and security for guests and staff Stay up to date with local regulations and ensure full compliance Conduct training and maintain documentation for safety protocols ABOUT YOU: Relevant Associate Degree, Advanced Diploma, Diploma or equivalent industry experience of at least three years. Strong leadership, communication, and problem‑solving skills Confident managing operations independently Proficient with hotel/property management systems Knowledge of local health and safety regulations BENEFITS: A supportive and inclusive team environment Opportunities for growth Staff discounts and perks Ongoing training and development More about La Vie Hotels & Resorts: La Vie Hotels and Resorts is an owner‑centric independent hotel management company that offers a tailor‑made, cohesive and strategic approach in response to our clients’ real‑estate objectives within Hospitality. We are the region’s leader in third‑party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought‑after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development. If you have a passion for delivering exceptional customer service and a desire to work in a dynamic, team‑oriented environment, we encourage you to apply for this exciting opportunity Rockhampton, QLD, Australia Hospitality & Tourism This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about their culture and values before applying for the role. #J-18808-Ljbffr