Production Services Lead

Production Services Lead - Technical Change Management Join to apply for the Production Services Lead - Technical Change Management role at Bunnings We are seeking an experienced Production Services Lead with strong technical change management experience to lead our dedicated team at Bunnings. About The Role If you’re ready to lead change and make a real impact, this is your opportunity to help shape the future of technology at Bunnings. Our team plays a critical role in keeping systems reliable and secure, and we’re looking for someone who can guide us through complex change with confidence and clarity. You’ll partner with senior leaders and talented tech teams to deliver safe, seamless technology changes that support our business every day. What’s Involved Lead and evolve our ITIL-based Change Management process, ensuring every change is assessed, approved and implemented safely. Be a key voice on the CAB (Change Advisory Board), helping us deliver technology changes that meet audit and compliance requirements. Act as the go-to person between Technology and the business during major incidents, coordinating resources and updates to restore critical services quickly. Taking advantage of AI initiatives, drive improvements to our ServiceNow platform and broader service management practices, making life easier for our teams. Work with product owners and project managers to ensure smooth transitions from project delivery to ongoing support. Champion ITSM adoption and continuous improvement across the organisation. Partner with senior leaders to align technology strategy with business needs and priorities. About You You are an experienced technology leader who excels in navigating complex environments. With a strong blend of technical expertise and strategic insight, you confidently influence stakeholders at all levels. Collaboration comes naturally to you, and you are dedicated to fostering trust and alignment across diverse teams. You will be part of a supportive and approachable team that values curiosity, continuous improvement and mutual success. You have the ability to influence senior stakeholders, manage complex programs and apply a strategic mindset alongside practical execution skills within production services. You Will Also Have 5+ Years Experience in technical change management within large enterprise technology environments. Extensive ITIL service management background with strong expertise in Change Management. Proven Experience leading CAB. Familiarity with ITSM frameworks and tools, particularly ServiceNow and an understanding of CSDM. ITIL Certificate 4 is required. Relevant qualifications in IT or related fields; Agile or PRINCE2 certifications are highly regarded. What We Offer Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few. Free standard OnePass membership. Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave. 12 weeks paid parental leave, regardless of gender. Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities. We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build. Ready to Join Us? Apply now and help us shape what’s next for technology at Bunnings. There are a million ways to make an impact – this could be yours. EEO Statement We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note you must be age 15 or over to apply for a role at Bunnings. If you need any adjustments, just let us know – we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. #J-18808-Ljbffr