Senior Workforce Planner

At Amazon, we are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented and committed Senior Workforce Planner to lead country wide staffing/high volume hiring events for our Customer Fulfillment & Delivery Services teams. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. Additionally, this role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams. In this role you will drive key metrics related to vendor engagement, peak planning, cost of hiring, compliance and driving a scalable lights out Workforce Planning workflow. You will be required to lead a small team (1‑3 staffing leads) to drive country wide Workforce Staffing events. You must be able to manage a complex high‑volume recruitment process to meet all customer SLAs. You will thrive in an innovative, fast‑paced environment, can roll up your sleeves, work hard, have fun, and get the job done. You have a demonstrated ability to prioritise your time, demonstrate push back and a sense of urgency, and understand the value of providing exceptional customer service to the client and candidate. Key Job Responsibilities Partner with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings Determines the hiring strategy with the country, considering local market conditions and cost per hire Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high-volume hiring) both in sourcing directly and via third party suppliers Interpret sourcing data to suggest viability of sourcing strategy and improvements needed Audits and evaluates rate cards by role / skill to ensure parity and consistently Challenges commercial contract terms and partners with Procurement / Legal to redraft contracts as required Examine and establish the causes of adverse trends in metrics, conduct root cause analysis and provide solutions Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting Partners with Workforce Staffing leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions Owing process improvements initiatives including working with Product / Program Management teams on tech enablement and automation Travel Requirements Must be able to travel as needed to conduct events in various locations within your assigned geographical area (local travel up to 25%). Qualifications Experience with workforce planning Experience in technical support work, engineering, or an operations environment Experience working with and influencing senior level stakeholders Experience with analytical tools and ability to dive deep into metrics and reporting Experience in vendor management Knowledge of Microsoft Office products and applications Experience in conducting investigative work, including claimant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation Experience developing policies and supporting documentation Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Financial planning or commercial analyst experience Acknowledgement of country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE Statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr