Customer Operations Specialist
vor 4 Wochen
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality‑driven food company, all of our creative energies go into making our meals as delicious as they are healthy. Customer Operations Specialist - NDIS Are you ready to be part of something bigger? At Lite n' Easy, we’re not just about meals; we’re about transforming lives through better eating habits, and through our NDIS Supports, we help people to be more independent while accessing quality nutrition. Based in Carrum Downs, this role focuses on supporting our NDIS customers and Support at Home customers, their families, and their providers. You’ll play a key role in a dynamic FMCG business, building strong relationships with delivery partners and stakeholders. What's In It for you? Supportive Environment : Join a passionate, purpose‑driven team at our Carrum Downs office. Great Perks : Enjoy discounts on our food products, themed events, family fun days, an Employee Assistance Program, discounted private health insurance, and a free on‑site gym. Meaningful Work : Help deliver delicious, healthy meals to NDIS participants and make a true impact on their lives and independence. Key responsibilities Clearly explain how Lite n' Easy’s NDIS support works. Manage queries and provide support to people with a diverse range of disabilities. Coordinate with other NDIS providers like support coordinators, plan managers, support workers and family members or other informal supports to onboard customers. Assist with quotes and arrange service agreements. Provide expert advice on NDIS guidelines and processes to ensure compliance and high‑quality service delivery. Assist with general administration, including reporting, billing, record keeping, and handling enquiries. About you We’re looking for someone with outstanding communication and customer service skills, along with: Proven experience in a customer service role, fast‑paced rostering, or experience in the aged care or NDIS sector. Detail‑oriented with strong written and verbal communication skills. The ability to work independently and collaboratively to support positive customer experiences and outcomes. A high level of proficiency in Microsoft Word, Excel; experience with DocuSign is an advantage. A talent for building and maintaining effective relationships. Applicants must hold a current NDIS Worker Screening Check or be eligible and willing to obtain one as part of the recruitment process. You must be an Australian Citizen or Resident. To apply please click on the "Apply" button below. #J-18808-Ljbffr
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