Sr. Customer Success Operations Specialist

Vor 2 Tagen

Newcastle City Council, Österreich Bendigo Advertiser Vollzeit

Sr. Customer Success Operations Specialist Join to apply for the Sr. Customer Success Operations Specialist role at Bendigo Advertiser Overview The Senior Customer Operations Specialist supports the Customer Success Manager (CSM) in securing Amadeus Hospitality revenue by ensuring contracts are generated, renewed, and processed on schedule. This role maximizes revenue retention by escalating termination notices, customer objections, and delayed renewals. Responsibilities Proactively support the Director of Sales (DOS) and CSM by monitoring contract expiration and termination information. Generate contracts and submit them to customers for signature following defined processes. Engage clients to request contract signatures, respond to questions, and resolve issues. Process completed contracts through order management to ensure no disruption of service. Escalate term requests or renewal failures to the CSM for action and reminders. Partner with Customer Operations Specialists to assist with tasks such as credit hold reviews, affiliation updates, property name changes, spend reports. Coordinate renewal activities and contract processing with CSM. Maintain Salesforce (SFDC) accuracy and tracking for all renewal activities. Analyze renewals for VPs and CSM leaders in coordination with the Customer Success Analyst. Qualifications Bachelor's degree in a related business field or equivalent work experience. 2-5 years of experience in sales/customer support. Proficient with Microsoft Office and Salesforce. Strong written and communication skills, detail-oriented, and project management abilities. Advanced conceptual thinking skills to develop customer-specific use cases. Exceptional negotiation and planning skills, clear communication, and commercial sense. Able to manage challenging conversations. Understanding of the Hospitality Industry. Location 100% in-office at the Amadeus Maitland office, Maitland, New South Wales, Australia. Benefits Competitive salary and individual and company annual bonus. Vacation and holiday paid time off. Health insurance and other competitive benefits. Professional development with online learning hubs. Application Process The application process takes no longer than 10 minutes. Create your candidate profile, upload your Resume/CV, and apply today. Equal Employment Opportunity Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, childbirth, military or veterans status, sexual orientation, gender expression, marital status, mental or physical disability status, or any other protected status. This contact information is for accommodation requests only. #J-18808-Ljbffr

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