Neverfail Customer Service Coordinator- Heatherton, VIC
Vor 5 Tagen
Neverfail Customer Service Coordinator – Heatherton, VIC Apply for the Neverfail Customer Service Coordinator – Heatherton, VIC role at Coca-Cola Europacific Partners . About Your Role Are you a problem‑solver who thrives on delivering outstanding service? Join Neverfail’s busy Heatherton Distribution Centre as a Customer Service Coordinator , where your hands‑on support will directly impact our customers’ satisfaction and operational success. In this dynamic, site‑based role you’ll provide responsive service across multiple channels—phone, live chat, email, and face‑to‑face interactions at our service desk. Your day will be fast‑paced and varied, involving first‑call resolution for all delivery‑related enquiries and working closely with our onsite logistics team. What You Will Be Doing Respond promptly and effectively to customer enquiries via phone, live chat, email, and in‑person. Resolve delivery and service issues with empathy and efficiency, collaborating closely with logistics and dispatch teams. Provide real‑time updates on deliveries, manage exceptions, and coordinate timely solutions. Support walk‑in customers with collections, cooler swaps and equipment returns, maintaining accuracy and professionalism. Maintain compliance with site safety protocols and PPE requirements at all times. Keep detailed and accurate records of customer interactions and contribute to continuous service improvements. Let’s Talk About You Proven customer service experience, ideally within logistics, warehousing, or delivery operations. Strong communication skills and the ability to tailor your approach to diverse customer needs. Comfortable working independently and collaboratively in a fast‑paced environment. Tech‑savvy with experience using systems like Microsoft Dynamics, Excel, Teams, and others. Ability to navigate multiple systems to update and retrieve accurate customer and delivery information. Committed to site safety and operational compliance. What’s In It For You Enjoy ongoing learning opportunities and career development. Free drinks onsite and a generous monthly allocation of products from our amazing brands. Access to corporate benefits including Fitness Passport and discounts with partners such as Microsoft, Lenovo, Hertz, GoGet and Estee Lauder. Free family passes to Taronga Zoo, Perth Zoo & Queensland Australia Zoo and discounted access to Merlin Entertainment venues. Access to the CCEP Care Program to support wellbeing. Community giving opportunities – nominate organisations for grants, two volunteer days per year and product donations. Ready to make a difference? Apply now to join Neverfail and help us deliver reliable, responsive service to our valued customers every day. Two exciting full‑time roles available – don’t miss out Applications close Monday the 15th of December. #J-18808-Ljbffr
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City of Melbourne, Österreich Coca-cola European Partners VollzeitABOUT YOUR ROLE Are you a problem-solver who thrives on delivering outstanding service? Join Neverfail’s busy Heatherton Distribution Centre as a Customer Service Coordinator , where your hands‑on support will directly impact our customers’ satisfaction and operational success. In this dynamic, site‑based role, you’ll provide responsive service...
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City of Melbourne, Österreich Coca-Cola Europacific Partners VollzeitA leading beverage company in Heatherton, VIC is seeking a Customer Service Coordinator to provide outstanding service across multiple channels. The role involves addressing customer inquiries, resolving delivery issues, and maintaining accurate records. Ideal candidates will have proven customer service experience, strong communication skills, and...
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