Neverfail Customer Service Coordinator- Heatherton, VIC
Vor 7 Tagen
ABOUT YOUR ROLE Are you a problem-solver who thrives on delivering outstanding service? Join Neverfail’s busy Heatherton Distribution Centre as a Customer Service Coordinator , where your hands‑on support will directly impact our customers’ satisfaction and operational success. In this dynamic, site‑based role, you’ll provide responsive service across multiple channels — phone, live chat, email, and face‑to‑face interactions at our service desk. Your day will be fast‑paced and varied, involving first call resolution for all delivery‑related enquiries, and working closely with our onsite logistics team. WHAT YOU WILL BE DOING Respond promptly and effectively to customer enquiries via phone, live chat, email, and in‑person. Resolve delivery and service issues with empathy and efficiency, collaborating closely with logistics and dispatch teams. Provide real‑time updates on deliveries, manage exceptions, and coordinate timely solutions. Support walk‑in customers with collections, cooler swaps, and equipment returns, maintaining accuracy and professionalism. Maintain compliance with site safety protocols and PPE requirements at all times. Provide real‑time updates on delivery status, manage expectations and coordinate solutions with the dispatch and logistics team. Keep detailed and accurate records of customer interactions and contribute to continuous service improvements. LET’S TALK ABOUT YOU Proven customer service experience, ideally within logistics, warehousing, or delivery operations. Strong communication skills and the ability to tailor your approach to diverse customer needs. Comfortable working independently and collaboratively in a fast‑paced environment. Tech‑savvy with experience using systems like Microsoft Dynamics, Excel, Teams, and others. Ability to navigate multiple systems to update and retrieve accurate customer and delivery information. Committed to site safety and operational compliance. WHAT’S IN IT FOR YOU? Enjoy ongoing learning opportunities and career development. Free drinks onsite and a generous monthly allocation of products (enough to share with family and friends) from our amazing brands Access to our corporate benefits including Fitness Passport & discounts with our many diverse customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder. Free family passes to Taronga Zoo, Perth Zoo & Queensland Australia Zoo & discounted access to Merlin Entertainment venues (including SEA LIFE Melbourne, Sunshine Coast & Sydney, WILDLIFE Sydney Zoo, Sydney Tower, and LEGOLAND Discovery Centre Melbourne). Access to our CCEP Care Program which helps our people work through the challenges of navigating Government Services, Social Welfare Organisations, and all other matters that impact on theiremotional, psychological, financial, and physical wellbeing. Community giving, including opportunities to nominate community organisations you have a connection with for grants, 2x volunteer days per year and product donations Ready to make a difference? Apply now to join Neverfail and help us deliver reliable, responsive service to our valued customers every day. Two exciting full‑time roles available – don’t miss out Applications close Monday the 15th of December #J-18808-Ljbffr
-
City of Melbourne, Österreich Coca-Cola Europacific Partners VollzeitNeverfail Customer Service Coordinator – Heatherton, VIC Apply for the Neverfail Customer Service Coordinator – Heatherton, VIC role at Coca-Cola Europacific Partners . About Your Role Are you a problem‑solver who thrives on delivering outstanding service? Join Neverfail’s busy Heatherton Distribution Centre as a Customer Service Coordinator , where...
-
City of Melbourne, Österreich Coca-Cola Europacific Partners VollzeitA leading beverage company in Heatherton, VIC is seeking a Customer Service Coordinator to provide outstanding service across multiple channels. The role involves addressing customer inquiries, resolving delivery issues, and maintaining accurate records. Ideal candidates will have proven customer service experience, strong communication skills, and...
-
Onsite Logistics Customer Service Coordinator
Vor 7 Tagen
City of Melbourne, Österreich Coca-cola European Partners VollzeitA leading logistics company in Victoria is seeking a Customer Service Coordinator at their Heatherton Distribution Centre. You will be responsible for providing outstanding service across multiple channels, managing delivery-related enquiries, and supporting customer interactions. The ideal candidate has proven customer service experience and strong...
-
Team Leader
Vor 3 Tagen
City of Melbourne, Österreich VicRoads VollzeitTeam Leader – Heatherton Employer: VicRoads Annual Salary Range: $81,064 – $98,626 plus super Employment Type: Full-time / Permanent Usual Work Location: Heatherton About the role Numbering over 800 staff, our Registration and Licensing division ensures Victorians are safe on our roads by providing professional customer services, policy advice and...
-
City of Melbourne, Österreich Coca-Cola European Partners VollzeitA leading logistics company in Victoria is seeking a Customer Service Coordinator at their Heatherton Distribution Centre. In this role, you will provide outstanding service and manage delivery-related enquiries. The ideal candidate has proven customer service experience, strong communication skills, and thrives in a fast-paced environment. This position...
-
City of Greater Bendigo, Österreich Coca-Cola Europacific Partners VollzeitOwner / Driver - Neverfail (part of the Coca-Cola Europacific Partner family!) Neverfail Spring Water is a great Australian success story and is a part of the Coca-Cola Europacific Partners group servicing approximately 70,000+ customers. The business was created in 1987 by a Sydney based entrepreneur called Harry Hilliam and his family. Neverfail continues...
-
Team Leader
Vor 2 Tagen
City of Melbourne, Österreich VicRoads VollzeitTeam Leader - Heatherton page is loaded## Team Leader - Heathertonlocations: Heatherton - Customer Service Centretime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: December 12, 2025 (3 days left to apply)job requisition id: JR At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians...
-
Logistics / Customer Service Coordinator
vor 2 Wochen
City of Melbourne, Österreich Xprt Dev VollzeitLogistics / Customer Service Coordinator PSA BDP North Altona, VIC A$65,000-$75,000 p/a Manufacturing, Transport & Logistics → Warehousing, Storage & Distribution On-site Posted 18 hours ago About the role As a Logistics / Customer Service Coordinator at PSA BDP, you will play a crucial role in ensuring the efficient and seamless coordination of customer...
-
Transportation Coordinator
vor 4 Wochen
City of Melbourne, Österreich Pace Appointments VIC VollzeitTransportation Coordinator Join to apply for the Transportation Coordinator role at Pace Appointments VIC 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Pace Appointments VIC provided pay range This range is provided by Pace Appointments VIC. Your actual pay will be based on your skills and...
-
Customer Service Team Leader – Innovation
Vor 2 Tagen
City of Melbourne, Österreich VicRoads VollzeitA government transport agency in Victoria is hiring a Team Leader for their Heatherton Customer Service Centre. You will supervise a team, ensuring high-quality customer service while promoting innovative practices. The candidate should have experience in staff development and performance assessment, alongside strong negotiation skills. Competitive salary...
