Court Services Officer

Join to apply for the Court Services Officer role at Department of Justice QLD . Department of Justice QLD provided pay range: $77,354.00/yr - $85,833.00/yr . Your actual pay will be based on your skills and experience; talk with your recruiter to learn more. The Court Services Officer role presents an exciting opportunity to actively contribute to modernizing and improving the court system, emphasizing safety, innovation, efficiency, and enhanced access to justice. As part of a dynamic team dedicated to shaping a more responsive and user‑friendly court experience, this position offers a chance to make a meaningful impact, adapt to evolving practices, and play a vital role in the transformation of Queensland courts. Key Responsibilities Provide administrative support to ensure the efficient and effective operation of Court Services Queensland registries; Provide frontline services to court users daily, over the phone, in person and/or in court; respond to needs in a trauma‑aware and compassionate manner, ensuring prompt resolution of enquiries, requests/issues and complaints. Where required, in‑court duties may include but need not be limited to: Unlocking and preparing courtrooms for scheduled sittings; Making proclamations when opening, adjourning, resuming, and closing courts; Administering oaths and affirmations to jurors, witnesses, and interpreters; Maintaining security, care, and control of jurors; Handing out exhibits and other documents in court as required; Testing and operating courtroom technology and equipment; Recognise and action risks presented relating to Domestic, Family and Sexual Violence (DFSV), including anti‑social behaviours of court users by collating available information and escalating to senior colleagues; Adhere to administrative processes, policies and procedures related to court and registry operations in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy. Support the Registrar in the efficient management of daily operations, including coordination of court proceedings and delivery of services, including preparation and processing of complex court matters; Skilfully prepare, process and manage administrative and financial documents, such as correspondence and court records, in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy; Provide technical and administrative support to Magistrates in court and provide procedural support and advice to court users at the counter, over the telephone and in writing; Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self‑represented litigants, and the public; Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure integrity and accuracy of data; Provide appropriate information to members of the public and other internal and external stakeholders about court and registry services, court rules, practices and procedures; Take ownership of developing skills, maintaining up‑to‑date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks; Collaborate with the team to identify, communicate, review and progress service improvements to registry processes and procedures; May fulfil statutory duties as a Justice of the Peace, Clerk of the Court and Registrar as required, ensuring compliance with legal obligations and the integrity of court processes; Carry out any other reasonable duties as directed by supervisory and management staff, adhering to professional standards and organisational objectives. Applications remain current for 12 months. Job Ad Reference: QLD/ /25 Closing Date: Friday, 19th December 2025 Seniority level Entry level Employment type Full‑time Job function Legal Industries Government Administration Referrals increase your chances of interviewing at Department of Justice QLD by 2x. Location: Brisbane, Queensland, Australia. #J-18808-Ljbffr