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Client Service Consultant
vor 3 Wochen
Press space or enter keys to toggle section visibilityAs a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our clients, advisors or brokers.You will identify and escalate issues to supervisors including opportunities for improvement on our best practice guides and direct queries to the appropriate support teams.What you offer
Press space or enter keys to toggle section visibilityCustomer service experience, prior experience using live chat would be an advantage but not essentialProven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructionsAbility to adhere to standards by following contact centre processes and guidelinesExceptional communication skills, including written and verbal with a proven exceptional level of accuracyStrong time management skills, decision making skills, and prioritisation skills.We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
About Banking and Financial Services
Press space or enter keys to toggle section visibilityBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that’s buying a home, growing a business, purchasing a car or investing to manage wealth.Press space or enter keys to toggle section visibilityMacquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
Hybrid and flexible working arrangementsOne wellbeing leave day per year and up to five additional days leave based on length of serviceUp to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parentPaid volunteer leave and donation matchingRange of benefits to support your physical, psychological and financial wellbeingAccess to a wide range of learning and development opportunities
Our commitment to diversity, equity and inclusion
Press space or enter keys to toggle section visibilityWe are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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