Client Relations Consultant
vor 1 Monat
.Key AccountabilitiesManage all inbound enquiries and make outbound calls to pre-qualify leads before passing to the onsite Sales teamSet daily, weekly, annual inbound and outbound call targets including number of qualified leadsBuild trust and educate clients via phone and email, qualifying lead to a site tour stage in the processIdentify customer's needs, clarify information, determine challenges and provide solutionsLiaise with sales teams onsite to ensure smooth transition during the customer journeyDevelop an in depth understanding of all Ingenia brandsEnsure that clients are always satisfied by providing prompt response and high levels of serviceKeep records of all conversations and emails via CRMAbout YouExperience using Microsoft Dynamics 365 preferredPrevious experience in a similar roleExcellent communication, interpersonal and customer service skillsA strong desire to exceed customer expectationsProven ability to meet targets and KPIsHigh levels of stakeholder engagement, confident in building relationshipsCulture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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Director, Client Relations
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