Technical Support Specialist
Vor 2 Tagen
Prometheus Group is a leading global provider of comprehensive and intuitive enterprise asset management (EAM) software solutions that work within ERP systems and span the full work management life cycle for maintenance and operations. Our straightforward functionality, graphical visualization, and simple processes enable customers to increase productivity, ensure safety, reduce costs, and improve reporting. About the role In this role you will support our products for global customers by interfacing with them via our web portal, video/tele-conference, and email. Taking ownership of product issues and working towards resolution by researching the topic, reproducing, and troubleshooting the issue and interfacing/escalating with development staff if required. Reporting to management on a regular basis on performance of the support operations, our Support Specialists also work closely with our Development, Product Management, and Infrastructure teams to ensure outstanding service and support to our customers and partners. Responsibilities Retain ownership of customer issue from creation to closure. Assign appropriate issue priority and accurately differentiate between faults and feature requests. Escalate product issues and collaborate with other teams if required to resolve the problem. Ensure customer profiles are up to date. Ensure customers continue to derive maximum value from their product deployment by recommending ongoing services such as training and upgrade assistance. Conduct periodic issue reviews with customers. As an international business we occasionally assist some of our customers that are in different time zones. These are always planned ahead with the support of our management team. About You Experience in Application or Hardware support role. Experience with SQL queries. Working knowledge of the Windows operating systems and computing peripherals such as printer troubleshooting etc. Strong customer advocacy and relationship building skills. Why Prometheus Group? We are a fun-loving, hard-working group of people who enjoy winning as a team We create enterprise application software that improves the safety and efficiency of enterprise plant maintenance. We listen to our customers and develop our tools alongside them to make sure we have products that make their lives better. Benefits Excellent Working Environment Training and Career progression Half-day Fridays (because who doesn't love a long weekend...EVERY weekend) A Modern office with a view (free drinks and snacks) Casual Dress Code Reimbursements for your Gym Membership AND Health Insurance Company Outings, Trips & Events/Activities We are an equal opportunity employer and believe in welcoming people of different backgrounds, experiences, abilities, and perspectives; it is what makes Prometheus Group stronger. Australian Citizen / or Permanent resident status is essential for this role. #J-18808-Ljbffr
-
Technical Service Support Specialist
vor 4 Wochen
City of Brisbane, Österreich Getinge VollzeitJoin to apply for the Technical Service Support Specialist role at Getinge About Us At Getinge , we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care,...
-
Technical Service Support Specialist
vor 2 Wochen
City of Brisbane, Österreich Getinge VollzeitTechnical Service Support Specialist Date: Sep 12, 2025 Location: Brisbane, AU Melbourne, AU Chatswood, AU Company: Getinge Australia Pty Ltd Remote Work: 1-2 days at home (site based) About us At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative...
-
Medical Device Technical Support Specialist
vor 2 Wochen
City of Brisbane, Österreich Getinge Australia Pty Ltd VollzeitA global health technology company is seeking a Technical Service Support Specialist in Brisbane. The role involves providing first-line technical support for medical devices, diagnosing issues, and assisting field service engineers. The ideal candidate has technical support experience, excellent communication skills, and an electrical license. Join this...
-
Technical Support Specialist
Vor 4 Tagen
City of Brisbane, Österreich AWP Australia Pty Ltd VollzeitTechnical Support Specialist – BMW Reporting to the National Operations Manager, the BMW Technical Support Specialist will play a key support role to both Customer Service Agents, Technicians and Towing Operators who are assisting customers with their vehicle mobility incidents. This support will be provided in real time in order to aid the assistance...
-
Technical Support Specialist
vor 2 Wochen
City of Brisbane, Österreich Sensei VollzeitJoin to apply for the Technical Support Specialist role at Sensei At Sensei, we help clients improve work and project management through leading digital solutions, enabling them to focus on what matters most. Known for our expertise, approachable style, and leadership in Microsoft technologies, we bridge the gap between industry standards and technology. Why...
-
BMW Telematics
Vor 4 Tagen
City of Brisbane, Österreich AWP Australia Pty Ltd VollzeitA leading insurance and asset management company seeks a Technical Support Specialist to assist Customer Service Agents and Technicians with BMW-related vehicle mobility incidents. This role requires strong communication skills, a degree in a relevant technical field, and the ability to provide real-time technical support. Ideal candidates will have...
-
Technical Support Specialist
Vor 2 Tagen
Council of the City of Sydney, Österreich ZEEKR VollzeitAbout ZEEKR ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting‑edge design, advanced technology, and user‑centric electric mobility experiences. About Geely: A global leader in smart electric vehicles and automotive...
-
Technical Support Specialist
vor 4 Wochen
City of Brisbane, Österreich BGP GROUP PTY LTD VollzeitBGP GROUP PTY LTD is hiring a Full time Technical Support Specialist in Brisbane City, QLD. Apply now to be part of our team. Requirements for this role: Availability: Mon morning Mon afternoon Tue morning Tue afternoon Wed morning Wed afternoon Thu morning Thu afternoon Fri morning Fri afternoon 2-3 years of relevant work experience required Working rights...
-
City of Brisbane, Österreich Getinge VollzeitA global health technology company is seeking a Technical Service Support Specialist in Brisbane. The role involves providing high-quality technical support for medical devices, diagnosing issues, and collaborating with teams. Candidates should have an electrical license, technical support experience, and strong communication skills. This position offers...
-
Technical Service Support Specialist
vor 2 Wochen
City of Brisbane, Österreich Getinge Australia Pty Ltd VollzeitAbout us At Getinge , we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences....
