Technical Support Specialist

About ZEEKR ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting‑edge design, advanced technology, and user‑centric electric mobility experiences. About Geely: A global leader in smart electric vehicles and automotive innovation. Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin. Boasts $100B+ in assets and employs 140,000+ people worldwide. Employs over 30,000 engineers and designers across R&D centers in China, Sweden, the UK, the U.S., and Germany. Operates 4,000+ sales and service locations globally. Recognized as a Fortune Global 500 company for 13 consecutive years. Drives AI‑powered automotive solutions supported by one of the industry’s largest cloud computing capacities (1.02 Exaflops/sec). Through Geespace, has launched 20 satellites to enhance safe autonomous driving capabilities. Employs world‑class digitalisation and AI‑driven manufacturing processes. Role Responsibilities Our ZEEKR AU Head Office now is looking for an experienced Technical Support Specialist. As a Technical Support Specialist , you will provide high‑level technical expertise to support daily aftersales operations across the ZEEKR Australia/New Zealand network. You will be the primary point of contact for technical enquiries, assisting with vehicle concern resolution, warranty support, and technical accuracy across internal teams and our dealer network. This role focuses on diagnosing issues, implementing corrective actions, supporting technicians, and contributing to continuous improvement in service quality and customer satisfaction. Key Responsibilities Provide expert technical support to the ZEEKR Australia/New Zealand network, assisting with vehicle diagnostics, concern resolution, and overall customer satisfaction. Act as the internal technical reference point (“go-to”) for departmental technical enquiries and cross‑functional technical matters. Assist in developing, implementing, and tracking corrective actions in collaboration with internal teams to ensure effective and timely resolution of technical issues. Support, guide, and mentor network technicians to promote Right First Time Fix outcomes through knowledge sharing and technical best practices. Contribute to the refinement and development of ZEEKR’s local aftersales technical strategy and service capability. Monitor and track Technical Operations KPIs, providing input into improvement measures to support ongoing operational performance. Support warranty processes, including claim reviews, system guidance, and resolution of processing errors, ensuring efficient collaboration with stakeholders. Maintain strong working relationships with key internal and external stakeholders, contributing to improved service quality, customer satisfaction, and Net Promoter Score performance. Qualifications Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline. Advanced technical certifications are advantageous. Minimum 5 years of experience in automotive technical operations, aftersales, or diagnostic support. Prior experience in a specialist, master technician, or technical support role is preferred. Strong diagnostic capability with deep technical knowledge to support complex issue resolution. Experience with electric vehicles (EVs) is highly preferred. Demonstrated ability to support, coach, and guide technicians and dealer network staff in resolving technical concerns. Experience contributing to corrective actions, supporting warranty processes, and assisting with continuous improvement initiatives driven by KPI insights. Strong stakeholder engagement skills with the ability to collaborate effectively across internal departments and external service partners. Results‑oriented with strong communication, analytical, and problem‑solving abilities. #J-18808-Ljbffr