Assistant Manager

Assistant Manager - Rooms & Guest Services (Operations Team) Assistant Manager - Rooms & Guest Services (Western Australian-based) Location: On The Road & in-Parks About Summerstar Tourist Parks Summerstar Tourist Parks is a group of family-owned and operated caravan parks, holiday parks and tourist parks with properties in both Western Australia and South Australia. The parks span from coastal destinations to rugged outback locations with a range of accommodation options, from caravan and camping sites to fully self-contained cabins, and are a popular choice for families, couples, and solo travellers looking to explore the beauty of Australia's diverse landscapes. Summerstar Tourist Parks also owns Bunbury Apartment Motel, in addition to our 16 Caravan Parks. About the Role Reporting to the Operations Manager, you will: Live and work on the road - 10 days out of 14 in Park and on the road – WA & SA. Provide training and support in housekeeping, correct chemical use and front office operations including guest service delivery. Assist in managing KPIs and metrics across: room presentation & readiness, safe and correct use of housekeeping chemicals, operations standards and continuous improvement, daily housekeeping and office tasks training (with a focus on housekeeping initially). Assist with managing housekeeping suppliers (chemicals, consumables). Support lease administration (approvals and cross-checking new leases). Train teams in RMS and troubleshoot RMS issues on-site. Assist the phone support team and operations inbox as needed. For the first 6 months, this role will have a hyperfocus on housekeeping training and systems, including standardising cleaning practices, mentoring head housekeepers and supporting presentation consistency across all parks. After all Parks Managers and the Motel Manager and the housekeeping teams are trained and up to speed on the safe and proper use of our housekeeping chemicals and are consistently delivering the high standard of cleanliness and presentation required, this role will transition into a business-as-usual Group Assistant Manager role working across both office and housekeeping. What You'll Be Doing Coach teams on accommodation standards, room readiness, and guest presentation. Conduct cabin, room and office walkthroughs and audits. Foster pride in service, hospitality, and a team-focused culture. Support guest service delivery and issue resolution at the park level. Maintain consistency in guest presentation and front desk operations. Train teams on RMS use, reception tasks, and Microsoft To Do. The Lifestyle & Travel This is a mobile role — ideal for someone who enjoys variety, regional travel, and the opportunity to work hands-on across a friendly, close-knit Park network. If you have your own motorhome or similar, a vehicle allowance of $9,000 per annum will be paid and fuel costs for travelling between locations will be reimbursed. You will also be provided with a complimentary powered site at our Parks when you visit. What We’re Looking For 5+ years in hospitality (holiday parks, resorts, motels or hotels). Strong experience in both housekeeping and front office leadership. Strong organisational, communication, and mentoring skills. Calm under pressure, solution-focused, and ready to jump in when needed. Valid driver’s licence and ability to drive yourself between Parks. Confident using and training others in RMS. Familiarity with leases, guest metrics, ReviewPro and supplier coordination is a bonus. Application Instructions Make a real difference across WA & SA — and help shape an experience our guests will remember. Apply now and be part of something meaningful — supporting beautiful holiday destinations across WA and SA. We anticipate a number of applicants for this role. To ensure that the successful candidate can follow instructions and is genuinely committed to this opportunity, please include the following in your cover letter: A one-paragraph summary of your understanding of the Assistant Manager - Rooms & Guest Services role at Summerstar. Confirm that you are seeking to live and work on the road (and have your own motorhome or similar), and the town or city your home is located in. Explain in a paragraph or two why this role appeals to you and why you are the ideal candidate for this role. While you may apply without completing any or all of the above, doing so will demonstrate your attention to detail and your willingness to go the extra mile. Direct applicants only please, no agency candidates will be considered at this time. You must reside in and have the right to Work in Australia to be considered for this role. Sponsorship is not an option for this role. Questions for Applicants Do you have the right to work in Australia? If on a Visa, what Subclass? Are you looking for a role that is fulltime, on the road, travelling between our Parks? Do you have your own Camper van, Caravan or Motorhome? Have you worked in a Holiday/Caravan Park or Motel before? If yes, please describe. Do you have experience with RMS or similar? If yes, please describe. Will you be travelling as a single, a couple or as a family? What arrangements will your partner and or family have while you are working? Are you looking for a long-term role, or something for 3, 6 or 12 months? What are your Salary Expectations per annum, excluding Super? A Vehicle Allowance of $9k pa will be paid in addition to the salary. Do you both have a First Aid Qualification? If yes, what year was it obtained? What is your earliest available start date? How much notice do you need to give? Where are you currently located? Any other detail you want to share to support your application? 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