Customer Technology Lead

The CTL manages selected complex projects where Nokia delivers a solution taking technical accountability as End-to-End owner, or for First-Off and large non-standard or cross organization solutions, or solutions with 3rd-Party involvement. The CTL leads and directs the technical functions: Analysis & Design, Integration, Verification & Validation, Security, Infrastructure and OSS. The projects are executed under Market Unit leadership based on the contracted scope and the CTL is fully accountable for the technical solution from design and integration up to acceptance and handover to operations reporting to Project Director who is owning the customer contract. For Market Services lead CRs, CTL takes the lead during pre-sales to put drive the offer process and in all customer clarifications leading upto the PO When involved during the GBC pre-sales phase, CTL brings the Customer network knowledge, defines the technical delivery strategy from requirements gathering until final acceptance and migration. Also, CTL contributes to third party partner (product/services) qualification and overall offer services cost estimation supporting both pre-sales and program director. The CTL leads the customer technical negotiations during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks. The CTL coordinates answers to unresolved technical issues, RCAs and sets up technical support processes, involving necessary engineering teams when required. The CTL is accountable for the verification of E2E Quality of Service and stability of the solution, ensuring that all project KPI’s are within contract definition. The CTL advises on customer network evolution and strives for project up-scopes. Job Description Qualifications You have: Experience in complex projects with cross domain, E2E technology areas (at least 12 years of experience) Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra Good understanding of IP Fabric, SDN, OSS and BSS Good communication skills with ability to have conversation with Customer CTOs and Planning & Engineering Heads Good understanding of presales aspects like scoping, estimation, and risk management Ability to take responsibility and coordination and lead technical issues across domains and other BGs Able to work and produce targeted results with minimal supervision Good to have Ability to create order in an unstructured environment Configuration and change management experience Solid understanding in system engineering and integration methodologies Understanding of operator business drivers and technology Technical Project management experience Strong customer interaction skills Experienced in Leading virtual (local/remote) teams in matrix organization Responsibilities Defines and manages the end-to-end solution technical deliverables, including system level high level design, requirements baseline, release and configuration management, E2E integration, verification and acceptance strategy according to contracted scope. CTL is responsible for approval process for technical deliverables. Co-ordinates technical delivery among all project streams and takes care of scope, schedule and quality, reporting to project management Guides the resolution of complex integration issues Is in charge of identifying, managing and mitigating technical project risks. Drives definition of the acceptance KPI’s with the customer and their implementation As technical interface with the customers’ project team, understands the customers’ strategy and technical concerns, and manages technical expectations according to contracted scope. Applies solid technical change management principles to stay within the contractual boundaries. Collects relevant delivery feedback and conduct lessons learnt and best practice sharing. #J-18808-Ljbffr