Traffic Controller Supervisor

About Us AVADA Traffic is a leading traffic management operator and ancillary service provider with an established and extensive network of companies throughout Australia and New Zealand. AVADA Traffic provides services to government clients and major contractors in the civil infrastructure and maintenance sector. The organisation is on a significant growth curve and is seeking candidates wanting to learn and grow with the company, challenge themselves and enjoy the rewards of working with similar people driven for team success. Role Purpose The purpose of the Supervisor is to manage and grow a safe, productive, and profitable geographical area. This role is responsible for overseeing and coordinating the operational activities of the traffic controller teams to ensure the smooth and efficient functioning of both day‑to‑day operations and future operational activities to meet client requirements. This role will be based in our depot in Mackay; however, a requirement to travel between sites, depots and offices will be involved. Key Accountabilities Develop and conduct site audits and maintain site presence in line with company procedures, to ensure safe and efficient running of all jobs. Implement company‑approved systems to ensure traffic controllers are completing accurate site records, pre‑start records, vehicle inspections, signage inspections, and stocktakes as per company procedures. Adhere to the incident reporting procedure and escalation process by immediately reporting any serious or public‑interest incident to the Regional/State Manager. Ensure all client feedback, compliments, and complaints are escalated to the Regional Manager and that the company Corrective Preventive Action process is adhered to. Ensure all client requirements and documentation are completed. Participate in the client onboarding process. Review the daily and weekly rosters. Review rejected shifts on a daily basis. Ensure all vehicles are road‑worthy. Manage the inventory of signage on vehicles and stores. Ensure stocktake is carried out annually for each vehicle. Contribute to revenue and expense budgeting to build the annual P&L budget. Qualifications Proven experience as a traffic controller, with a minimum of 3 years in a supervisory role. Strong knowledge of traffic management plans and safety protocols. Strong MS Office (Outlook, Word, Excel) skills. Ability to lead, motivate and support a large team within a time‑sensitive and demanding environment. Strong organisational and time‑management skills ensuring operational activities remain on time and within budget. Critical thinking and problem‑solving skills. Valid traffic control certification and driver's licence. Effective communication skills and ability to give feedback (positive/negative) to team members. Well‑honed client relationship skills to ensure provision of excellent service. High personal integrity. Ability to maintain confidentiality and integrity. Ability to develop effective relationships and influence others. Benefits Opportunities for professional growth and development. A supportive and collaborative work environment. The chance to make a real impact on traffic safety and efficiency. Applications are welcome from candidates that want to be a part of an organisation that values safety awareness and appropriate workplace behaviours. At AVADA, you are not just a number; you are a part of a supportive team with opportunities for progression and development extending across Australia and New Zealand. As an equal‑opportunity employer, we value diversity and encourage applications from all personnel who are committed to a physically and mentally safe workplace. #J-18808-Ljbffr