Tradies Holiday Team

Are you a good fit? Are you an experienced hospitality professional looking to earn some extra $$$ during the festive season (with the potential for longer term employment)? Do you take pride in creating a welcoming and enjoyable environment for members and guests by delivering an exceptional guest experience? Are you motivated by the opportunity to work in a dynamic and fast‑paced hospitality setting, where adaptability, problem solving and teamwork are key to ensuring an efficient service experience? Are you looking for a role with flexible hours so you can work in harmony with your other life commitments? Purpose Our Seasonal Casual Frontline Service Team members play a vital role in delivering exceptional, friendly, and efficient service across areas of club operations, including food & beverage, events, and gaming. This role is perfect for experienced hospitality professionals who value flexibility, professionalism, and the opportunity to create memorable experiences within a safe, enjoyable, and inclusive environment. What You'll Be Doing Food and Beverage Service Greet and serve members and guests in a professional, friendly manner Take food and drink orders, process payments, and deliver orders promptly Assist with bar service, including preparing and serving alcoholic and non‑alcoholic beverages Clear and reset tables, ensuring cleanliness and adherence to hygiene standards Gaming Operations Assist patrons with gaming machine operations and payouts while adhering to responsible gambling guidelines Refill and clean gaming machines, ensuring smooth operations Monitor gaming areas for responsible gambling compliance in alignment with laws and club policies Provide guidance on the club's self‑exclusion program and elevate issues as needed Take food and drink orders from gaming patrons, process payments, and deliver orders promptly Cash Handling and Transactions Accurately handle cash, EFTPOS, and other forms of payment Perform end‑of‑shift reconciliations and maintain transaction records Operate POS systems efficiently Customer Service Respond to member and guest inquiries promptly and courteously Handle complaints or disputes professionally, escalating as required Maintain knowledge of club events, promotions, and services to assist patrons effectively General Duties Monitor the cleanliness and safety of all public areas Assist with club promotions and events Follow security and compliance protocols, including ID checks and RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) adherence Requirements – What You'll Bring Agile, resilient, and flexible Strong customer service and communication skills Ability to work collaboratively in a team environment Self‑motivated and action oriented Attention to detail and commitment to maintaining high standards Adaptability and a proactive approach to problem‑solving Awareness of and adherence to responsible gambling and RSA regulations Qualifications and Certifications Experience in hospitality, gaming, or a similar environment (essential) Current RSA (Responsible Service of Alcohol) certification (essential) Current RCG (Responsible Conduct of Gambling) certification (essential) Current ARCG (Advanced Responsible Conduct of Gambling) certification (desirable) Working With Children Check (desirable) First Aid Certificate (desirable) Benefits What we offer A chance to be part of a great team and workplace culture Comprehensive training and development opportunities A positive, welcoming team environment Staff meal discounts On‑the‑job learning with chances to grow Uniform provided Employee Wellbeing Program supported by our Wellbeing Mentor Generous family leave conditions Staff Discounts EAP with free 24‑hour counselling Volunteering opportunities If you're someone who can work consistently, particularly during our peak days – Thursday to Sunday – who thrives in a team‑oriented environment and is passionate about delivering exceptional service, we'd love to hear from you #J-18808-Ljbffr