Supervisor Visitor Experience
Vor 7 Tagen
Opportunity to work in iconic Victorian organisation 2 part time, fixed term positions available (1 October 2024 – 31 March 2025) South Yarra location Who We Are What You'll Do The Supervisor Visitor Experience (Extended Hours) is responsible for providing exceptional customer service to new and existing visitors to Melbourne Gardens through leadership of the Visitor Experience team, during late afternoons and evenings across the daylight savings period. The role ensures the safety and security of Melbourne Gardens and develops the Visitor Experience team to achieve highly effective and efficient visitor engagement through roaming activities and incident response in line with RBGV emergency response protocols. Acting as Chief Warden for the site, this role will be responsible for coordinating responses to incidents and liaising with emergency services as required. Two part time positions are available with the following roster: Position 1: Sunday – Tuesday, 3pm – 8pm (15 hours per week) Position 2: Wednesday – Saturday, 3pm – 8pm (20 hours per week) Working days include weekends and / or public holidays. Please specify which position(s) you are applying for in your application. What You'll Bring The successful candidate will have demonstrated experience managing a customer service team in a significant cultural, scientific, tourism or heritage organisation. You have a strong history in leading, organising and motivating teams to achieve success and hit branch targets. You can respond calmly and professionally to high‑pressure or emergency situations in a public environment, and you are able to utilise sound decision‑making skills to ensure a safe and positive outcome. You take pride in your work, delivering top‑quality customer service to key stakeholders using your sound communication and interpersonal skills. You are now looking to join a renowned Victorian organisation in an integral role, supporting the business during some of the busiest periods. All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website. How to Apply To apply for this role, please visit the Victorian Government Careers website at youmustsubmit a recent resume along with a document responding to each of the Key Selection Criteria as stated in the position description prior to the deadline. Applications will only be accepted via the Victorian Government website. Enquiries can be directed by email to RBGV is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Our organisation is a proudly child safe organisation and committed to protecting children and young people from harm. All applicants will be required to complete the necessary pre‑employment checks prior to appointment. #J-18808-Ljbffr
-
City of Melbourne, Österreich Royal Botanic Gardens Victoria VollzeitA leading Victorian organisation is looking for a Supervisor Visitor Experience (Extended Hours) to lead the Visitor Experience team and ensure exceptional customer service at Melbourne Gardens. This part-time role involves responding to visitors, managing emergency situations as Chief Warden, and working during busy periods. Strong leadership, crisis...
-
Supervisor, Visitor Experience
Vor 3 Tagen
City of Melbourne, Österreich Arts Centre Melbourne VollzeitSupervisor, Visitor Experience (Venues) Arts Centre Melbourne About the Role You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be experienced in resolving customer issues in a professional, timely...
-
Lead Visitor Experience Supervisor – Nights
Vor 3 Tagen
City of Melbourne, Österreich Arts Centre Melbourne VollzeitA prominent cultural venue in Melbourne is seeking a Supervisor for Visitor Experience to lead the front-of-house team. This role involves delivering outstanding customer service, managing venue operations, and resolving customer issues effectively. The ideal candidate will have significant leadership experience, customer service excellence, and conflict...
-
City of Brisbane, Österreich Supervisor VollzeitA leading hospitality destination in Brisbane is seeking a passionate Food & Beverage Supervisor to join their dynamic team. The ideal candidate will have exceptional customer service skills and a positive attitude, thriving in fast-paced environments and committed to delivering outstanding guest experiences. Full-time, part-time, and casual opportunities...
-
The Star Brisbane
vor 1 Tag
City of Brisbane, Österreich Supervisor VollzeitFood & Beverage Supervisor About the Role The Star Brisbane is seeking passionate and professional Food & Beverage supervisors to join our dynamic team. If you bring energy, thrive in fast-paced environments, and take pride in delivering exceptional service with personality, we want to hear from you. Whether you're looking for full‑time, part‑time, or...
-
Senior Visitor Experience
Vor 3 Tagen
Council of the City of Sydney, Österreich Powerhouse VollzeitA leading cultural institution in New South Wales is seeking a Visitor Engagement and Operations Manager to provide senior leadership for visitor services at Powerhouse Parramatta. You will shape a visitor-centered culture and work collaboratively across departments to enhance visitor experiences. Ideal candidates will demonstrate strong leadership,...
-
Senior Visitor Experience
vor 2 Wochen
Council of the City of Sydney, Österreich Council of Australasian Museum Directors VollzeitA cultural institution in Australia is seeking a Visitor Engagement & Operations Manager to lead all visitor services at Powerhouse Parramatta. This role involves shaping a visitor-centered culture and driving innovation across departments for a world-class cultural destination. The ideal candidate has significant leadership experience and a proven track...
-
Senior Manager, Visitor Experience
vor 2 Wochen
Council of the City of Sydney, Österreich Powerhouse VollzeitA leading cultural institution in New South Wales seeks a Visitor Engagement and Operations Manager to provide senior leadership in visitor services and shape a visitor-centered culture. The ideal candidate will drive innovation and ensure site readiness, while fostering partnerships within the community. This full-time role is pivotal in delivering a...
-
Duty Manager
vor 2 Wochen
City of Melbourne, Österreich Arts Centre Melbourne VollzeitLead and motivate key customer service team Exciting opportunity to support the positioning of ACM as a distinctive and competitive tourism destination Fixed term role until September 2026 open to current ACM team members only About the Position You will lead high performing customer service teams who are dedicated to making every customer experience...
-
Museum Visitor Experience Specialist
vor 2 Wochen
City of Brisbane, Österreich Queensland Government VollzeitA government agency in Australia is seeking a Visitor Engagement Officer to join their casual team. This role involves delivering engaging programs that connect audiences with exhibitions and educational offerings. Successful candidates will exhibit confidence in public speaking, strong organisational skills, and a commitment to inclusivity. If you're...
