Supervisor, Visitor Experience
Vor 3 Tagen
Supervisor, Visitor Experience (Venues) Arts Centre Melbourne About the Role You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be experienced in resolving customer issues in a professional, timely manner, whilst ensuring the operational needs of the Visitor Experience team are being met. Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday. Salary and Benefits Casual position. Salary band 2.2: $34.13 per hour plus 25% casual loading and superannuation. Employment Details Employment type: Temporary. Seniority level: Mid-Senior level. About You As a confident, enthusiastic and engaging leader, you bring: Significant experience in leading and managing varied service and operational activities Significant experience in delivering exemplary customer service Significant experience in supervising, motivating and improving the performance of teams Moderate experience in developing and maintaining relationships Proven experience in conflict resolution and creative problem solving Proven ability to prioritise workload in a deadline based environment Application Process Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Tuesday 9th December 2025 . Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date. Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages. We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. If you need to contact us about making workplace adjustments during the recruitment process, please email Technology Use At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed. If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter. Employment Eligibility Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer. #J-18808-Ljbffr
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City of Melbourne, Österreich Royal Botanic Gardens Victoria VollzeitA leading Victorian organisation is looking for a Supervisor Visitor Experience (Extended Hours) to lead the Visitor Experience team and ensure exceptional customer service at Melbourne Gardens. This part-time role involves responding to visitors, managing emergency situations as Chief Warden, and working during busy periods. Strong leadership, crisis...
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Supervisor Visitor Experience
Vor 7 Tagen
City of Melbourne, Österreich Royal Botanic Gardens Victoria VollzeitOpportunity to work in iconic Victorian organisation 2 part time, fixed term positions available (1 October 2024 – 31 March 2025) South Yarra location Who We Are What You'll Do The Supervisor Visitor Experience (Extended Hours) is responsible for providing exceptional customer service to new and existing visitors to Melbourne Gardens through leadership of...
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Lead Visitor Experience Supervisor – Nights
Vor 3 Tagen
City of Melbourne, Österreich Arts Centre Melbourne VollzeitA prominent cultural venue in Melbourne is seeking a Supervisor for Visitor Experience to lead the front-of-house team. This role involves delivering outstanding customer service, managing venue operations, and resolving customer issues effectively. The ideal candidate will have significant leadership experience, customer service excellence, and conflict...
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F&B Supervisor — Fast-Paced Hospitality Leader
vor 13 Stunden
City of Brisbane, Österreich Supervisor VollzeitA leading hospitality destination in Brisbane is seeking a passionate Food & Beverage Supervisor to join their dynamic team. The ideal candidate will have exceptional customer service skills and a positive attitude, thriving in fast-paced environments and committed to delivering outstanding guest experiences. Full-time, part-time, and casual opportunities...
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The Star Brisbane
vor 13 Stunden
City of Brisbane, Österreich Supervisor VollzeitFood & Beverage Supervisor About the Role The Star Brisbane is seeking passionate and professional Food & Beverage supervisors to join our dynamic team. If you bring energy, thrive in fast-paced environments, and take pride in delivering exceptional service with personality, we want to hear from you. Whether you're looking for full‑time, part‑time, or...
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Senior Visitor Experience
Vor 2 Tagen
Council of the City of Sydney, Österreich Powerhouse VollzeitA leading cultural institution in New South Wales is seeking a Visitor Engagement and Operations Manager to provide senior leadership for visitor services at Powerhouse Parramatta. You will shape a visitor-centered culture and work collaboratively across departments to enhance visitor experiences. Ideal candidates will demonstrate strong leadership,...
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Senior Visitor Experience
vor 1 Woche
Council of the City of Sydney, Österreich Council of Australasian Museum Directors VollzeitA cultural institution in Australia is seeking a Visitor Engagement & Operations Manager to lead all visitor services at Powerhouse Parramatta. This role involves shaping a visitor-centered culture and driving innovation across departments for a world-class cultural destination. The ideal candidate has significant leadership experience and a proven track...
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Senior Manager, Visitor Experience
vor 1 Woche
Council of the City of Sydney, Österreich Powerhouse VollzeitA leading cultural institution in New South Wales seeks a Visitor Engagement and Operations Manager to provide senior leadership in visitor services and shape a visitor-centered culture. The ideal candidate will drive innovation and ensure site readiness, while fostering partnerships within the community. This full-time role is pivotal in delivering a...
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Museum Visitor Experience Specialist
vor 1 Woche
City of Brisbane, Österreich Queensland Government VollzeitA government agency in Australia is seeking a Visitor Engagement Officer to join their casual team. This role involves delivering engaging programs that connect audiences with exhibitions and educational offerings. Successful candidates will exhibit confidence in public speaking, strong organisational skills, and a commitment to inclusivity. If you're...
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Volunteer Visitor Experience Ambassador
vor 2 Wochen
City of Greater Bendigo, Österreich Bendigo Volunteer Resource Centre VollzeitA local volunteer organization is seeking an Enrichment Volunteer for the Information and Visitor Centre in Bendigo, Victoria. This role involves greeting visitors and providing exceptional customer service while promoting local experiences and ensuring visitors have a memorable stay. Training will be provided, and the commitment is for more than 6 months....
