Practice Support Representative

Vor 6 Tagen

City of Brisbane, Österreich Abano Healthcare Vollzeit

Region: Australia - Strategy & Innovation Site Location: Queensland Support Office - S&I Company Description At Abano Healthcare, we’re all about creating smiles - literally As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated professionals, we provide top-tier dental care to communities across both countries. Job Description As a Practice Support Representative, you’ll be responsible for ensuring we’re providing our practices and team of RMs an outstanding level of customer service – including resolving queries, providing admin support and helping our network be as successful and productive as they can. Using your customer service focus, you’ll also have a key role in ensuring we’re listening to our network, improving communication and improving the way we do things to provide better service. In addition, you’ll be critical in providing hands‑on support for our products and initiatives, and will act as a business champion and expert. What You’ll Do: Be the first point of contact for practice and Regional Manager queries, resolving issues or coordinating with support teams. Deliver real-time and remote training on Practice Management systems and processes. Support practices to maintain accurate systems, rosters, websites, online bookings and self-service tools. Assist the contact centre with patient and practice queries to ensure a positive experience. Provide end-to-end support for Maven / 1300 SMILES products, including follow-ups and compliance. Support system setups, projects and technology platforms across practices. Help improve processes, document procedures, and keep training resources up to date. Qualifications Proven ability to deliver exceptional customer service Strong written and verbal communication skills Desire to join a solution focused friendly team Demonstrated skills in an administration/support role Strong organisational and problem‑solving skills, with ability to prioritise and manage multiple tasks and deadlines. Experience in the end-to-end management of customer enquiries (taking an enquiry through to a solution) Intermediate Microsoft Office skills and strong computer literacy. Previous Dental industry and dental software experience highly advantageous. Additional Information Why Join Abano? Be part of a growing, innovative company leading the dental industry. Work within a network of highly skilled professionals across Australia & New Zealand. Drive real impact by shaping how we engage with patients and elevate their experience. Competitive salaryand career growth opportunities. Ready to make a difference?Apply now At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all. #J-18808-Ljbffr

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