Employee Relations Lead

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Are you an accomplished Employee Relations professional ready to take on Australia’s most complex workplace challenges? JLL is seeking an experienced Employee Relations Lead to serve as our key subject‑matter expert, guiding our organisation through the evolving landscape of Australian employment law while championing a constructive and respectful workplace for all. The role will report to our Head of HR Australia & NZ. Based from either our Sydney or Melbourne office, this strategic opportunity combines high‑level advisory work with hands‑on case management, offering the chance to directly influence workplace culture across one of the world’s leading commercial real estate organisations. What You’ll Own: Strategic Case Leadership. Lead thorough, impartial workplace investigations covering grievances, misconduct, bullying, and harassment matters. Provide expert guidance on disciplinary processes, ensuring procedural fairness and legislative compliance. Represent JLL at external tribunals including Fair Work Commission proceedings and state‑based Industrial Relations Commissions. Drive commercially sound outcomes while mitigating organisational risk. Expert Advisory & Compliance. Deliver pragmatic, commercially focused advice on terminations, organisational change, and M&A transitions. Navigate complex state and territory‑based entitlements including WHS and Long Service Leave provisions. Interpret and apply Modern Awards, Fair Work Act, and relevant state legislation. Develop and implement Employee Relations policies aligned with best practices and JLL culture. Strategic Insights & Development. Analyse Employee Relations data to identify internal and market trends. Provide proactive insights to inform future HR strategy and interventions. Design training programmes for managers on performance management, WHS, and psychosocial hazards. Facilitate mediation and conflict resolution to promote constructive workplace outcomes. What You Bring: Minimum 7 years of dedicated Employee Relations, Workplace Relations, or specialist HR advisory experience. Deep, contemporary knowledge of Australian employment legislation, Modern Awards, and Fair Work Act 2009. Proven expertise in state‑based legislation across different jurisdictions including WHS and Long Service Leave. Demonstrated experience leading complex workplace investigations. Tertiary qualifications in Human Resources, Industrial Relations, Law, or related discipline. Exceptional influencing, negotiation, and stakeholder management capabilities. Outstanding written and verbal communication skills with ability to simplify complex information. High personal resilience, discretion, and integrity. Strong analytical and problem‑solving abilities with solutions‑focused mindset. Proven ability to lead through influence and collaboration in matrix environments. Experience with external tribunal representation. Background in large, complex organisations. This is a full‑time position requiring a minimum of 3 days per week in the office. What JLL can offer you: Recognition benefits. Corporate discounts and offers. ‘You’ Days. Health & Wellbeing programmes. Learning & Development platforms. Paid time off for volunteer work. Premium offices. Complimentary barista‑made coffee and beverages on‑site. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all under‑represented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Apply today, quoting job reference number REQ . Location: On‑site – Melbourne, VIC, Sydney, NSW If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr