Program Manager
vor 16 Stunden
Senior Program Manager Help build the next chapter of Australia’s most human‑centred service company. At ServiceQ, we believe human skills are the new premium. In a world rushing towards automation, we slow down long enough to notice and deliver programs that shift cultures, not just minds. We’re growing fast and entering a new era of rhythm, scale, and sophistication. To support this momentum, we’re searching for a Senior Program Manager who can create harmony across our business, blending structure and soul to ensure every client, facilitator, and learner feels held. Responsibilities End‑to‑end delivery of all ServiceQ programs; ensuring every project lands on time, in scope and on brand. Client onboarding, WIPs (client work in progress meetings) and relationship rhythm, being the steady partner our clients trust. The full learner journey, from mapping, implementing, and continually elevating the ServiceQ experience. Facilitator enablement, including facilitator briefings, readiness, collateral, scheduling and coordinating. Program logistics; scheduling, coordination, communication, and simplicity. Pilots, new product rollouts, and continuous improvement. The operating rhythm between the GM, CEO, facilitator network, and support roles. Qualifications You move through the world with presence. You love humans, and you love systems that help humans shine. What You’ll Thrive On Thinking five steps ahead. Having a ‘plan B’. Comfortable having courageous conversations. Loving to be organised and organising others. Holding calm energy under pressure. Elevating relationships naturally. Ability to bring a team together and lead and execute. Instinct for client experience. Obsessed with quality. Love for orchestration of complex programs. Experience Program management, consulting, or operations leadership. Experience enabling facilitators, trainers, or learning programs. Strong client‑facing communication. Logistics or delivery experience in a service, training, or consulting environment. Ability to build systems and improve them. Comfort in a fast‑moving founder‑led business. A love of learning and a hunger to grow. How to Apply Your CV , and A cover letter (max 1 page) telling us why this work matters to you. Please email your application to with the subject line: “Senior Program Manager”. #J-18808-Ljbffr
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