Complaints Officer
vor 3 Wochen
Position Complaints Officer Launch Group About The Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring compliance with regulatory frameworks while delivering best‑practice customer care. Key Responsibilities Manage unresolved complaints and disputes in line with internal policies and external regulatory obligations. Communicate clearly and empathetically with customers and stakeholders, delivering exceptional service. Prepare well‑documented, policy‑aligned decisions and liaise with external bodies including AFCA and underwriters where necessary. Identify trends and contribute feedback that supports broader business improvements and systemic issue resolution. Maintain accurate records and support reporting obligations, including weekly, monthly and ad hoc metrics. Stay informed of evolving industry standards, legislative requirements, and best‑practice dispute resolution. About You Strong experience in complaint handling or dispute resolution. Confident communicator with excellent written skills and a high level of emotional intelligence. High attention to detail and capable of managing competing priorities. Comfortable using Microsoft Office and CRM/reporting tools; RG165 or similar qualification is advantageous. Seniority Level Entry level Employment Type Contract Job Function Public Relations and Consulting Industries IT Services and IT Consulting, Technology, Information and Internet, and Software Development Referrals increase your chances of interviewing at Launch Group by 2x #J-18808-Ljbffr
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Complaints Officer
vor 3 Wochen
City of Brisbane, Österreich Launch Group VollzeitComplaints Officer at Launch Group About the Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring...
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Complaints Intake and Resolution Officer
vor 6 Stunden
City of Brisbane, Österreich Queensland Government VollzeitComplaints Intake and Resolution Officer Join to apply for the Complaints Intake and Resolution Officer role at Queensland Government The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional...
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APS6 Senior Complaints Officer
vor 3 Wochen
City of Brisbane, Österreich Administrative Review Tribunal VollzeitJoin to apply for the APS6 Senior Complaints Officer role at the Administrative Review Tribunal . Location: Adelaide, Brisbane, Canberra, Hobart, Darwin, Perth, Melbourne, Sydney. Remuneration Annual salary range: APS6 – $94,563 – $106,394 p.a., plus a generous employer superannuation contribution of 15.4%. About the role The Senior Complaints Officer...
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Incident and complaint officer
vor 3 Wochen
City of Brisbane, Österreich SS&C Technologies VollzeitIncident and Complaint Officer – SS&C Technologies As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely...
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Complaints Intake and Resolution Officer
Vor 2 Tagen
City of Brisbane, Österreich Queensland Government VollzeitThe Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a health service complaint, other matter (e.g.,...
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Patient Liaison Officer Complaints
vor 1 Woche
City of Brisbane, Österreich Metro South Health VollzeitJoin to apply for the Patient Liaison Officer Complaints role at Metro South Health Your new role As the Patient Liaison Officer (Complaints), you will deliver a responsive, high-quality complaints management service for Princess Alexandra Hospital, supporting consumers, staff and the Executive to resolve issues and drive service improvement. In This Role,...
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Patient Experience
vor 1 Woche
City of Brisbane, Österreich Metro South Health VollzeitA major health organization is seeking a Patient Liaison Officer (Complaints) to manage and improve the complaints handling process at Princess Alexandra Hospital. The ideal candidate will possess strong communication and analytical skills, with a background in complaints management or consumer liaison. This role provides an opportunity to contribute to...
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Engagement & Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Government of New South Wales VollzeitEngagement and Complaints Officer - Complaints, Building Operations - Building Commission NSW Grade: Clerk Grade 5/6 Salary range: $ 99,938 - $ 110,271 + superannuation and leave loading Duration: Temp, Full-time to June 2027 Location: Parramatta and other approved DCS office locations can be considered. Office attendance required 2 days per week. An...
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Regulatory Engagement
vor 3 Wochen
Council of the City of Sydney, Österreich Government of New South Wales VollzeitA state government department in New South Wales seeks an Engagement and Complaints Officer to manage complaints and enquiries from the public. The ideal candidate will have experience in complaint handling and a proven ability to deliver excellent customer service. This position offers a salary range of $99,938 - $110,271, with full-time employment until...
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APS5 Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Hudson AU VollzeitAPS5 Complaints Officer Permanent roles; Surry Hills, NSW location. Purpose of position Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as desk‑based investigations,...
