APS5 Complaints Officer
vor 3 Wochen
APS5 Complaints Officer Permanent roles; Surry Hills, NSW location. Purpose of position Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Complaints Officers use a range of dispute resolution techniques to resolve complaints, such as desk‑based investigations, conciliation, service provider resolution or site visits. Investigations are primarily conducted from the office and occasionally site visits are required. Complaints Officers have a strong customer outcome focus, with the resilience and confidence to liaise with internal and external stakeholders in all matters, from daily interactions to contentious matters. Key accountabilities Working with complainants, people receiving care and service providers to identify concerns and developing options to achieve resolution Managing calls and conducting difficult conversations, tailoring communication strategies to a diverse group of stakeholders Analysing and interpreting information presented to you, including identifying, escalating and managing risks within your caseload, seeking guidance as required Accurately recording information, including preparing detailed reports, correspondence and recommendations Effectively managing individual caseloads while contributing to the overall objectives and outcomes of your team The incumbent can expect to be allocated other duties Key capabilities Strong analytical and problem‑solving skills, the ability to assess and manage risk, work within legislative requirements, make impartial recommendations and access and use specialist advice when needed Strong written and verbal communication skills, including the ability to write comprehensive evidence‑based recommendations and reasons for decision‑makers Excellent interpersonal, oral and written communication skills, as well as the ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people and stakeholders A knowledge and understanding of Aboriginal and/or Torres Strait Islander culture, health and wellbeing Time management skills to thrive in a busy environment, ensuring your caseload and competing priorities are actioned appropriately Collaboratively achieving outcomes and influencing positive culture in the workplace Ability to identify broader influences that may impact on the team’s work objectives Demonstrates an awareness of the implications of issues for own work and work area Role specific requirements Required to provide evidence of seasonal influenza and COVID‑19 vaccinations Attend a two‑week onsite induction for the role Desirable skills, experience and qualifications Experience in complaints management, dispute resolution, aged care or clinical experience, or financial experience (including with financial fee structures of aged care providers) is highly desirable but not mandatory as you will undertake a well‑developed orientation program to support the right candidate to excel in this role These positions are only open to Aboriginal and Torres Strait Islander applicants in line with Australia Government's affirmative measures – Indigenous employment guidelines. Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. #J-18808-Ljbffr
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APS5 Complaints Investigator
vor 3 Wochen
Council of the City of Sydney, Österreich Hudson AU VollzeitA leading Australian employer is seeking an APS5 Complaints Officer to resolve aged care complaints. This role requires strong analytical skills and the ability to handle sensitive communications. The ideal candidate will have experience in complaint management and a commitment to diversity, as positions are reserved for Aboriginal and Torres Strait Islander...
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APS5 Project Officer
vor 3 Wochen
Newcastle City Council, Österreich Randstad VollzeitAPS5 Project Officer (90M ) Newcastle, Australia APS5 Project Officer Key Responsibilities Support the coordination and implementation of governance frameworks and processes. Assist in the development and review of communication materials including reports, newsletters, and briefing documents. Contribute to the preparation of governance documentation and...
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APS5 Finance Officer — SAP Lease
Vor 3 Tagen
Council of the City of Sydney, Österreich Talent International VollzeitA recruitment agency is seeking an APS5 Finance Officer for a Federal Government client based in Surry Hills, Australia. This 12-month contract role involves managing asset and fleet activities, preparing financial reports, and liaising with stakeholders. The ideal candidate will have strong experience with SAP and be pursuing a professional accounting...
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Engagement & Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Government of New South Wales VollzeitEngagement and Complaints Officer - Complaints, Building Operations - Building Commission NSW Grade: Clerk Grade 5/6 Salary range: $ 99,938 - $ 110,271 + superannuation and leave loading Duration: Temp, Full-time to June 2027 Location: Parramatta and other approved DCS office locations can be considered. Office attendance required 2 days per week. An...
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Regulatory Engagement
vor 3 Wochen
Council of the City of Sydney, Österreich Government of New South Wales VollzeitA state government department in New South Wales seeks an Engagement and Complaints Officer to manage complaints and enquiries from the public. The ideal candidate will have experience in complaint handling and a proven ability to deliver excellent customer service. This position offers a salary range of $99,938 - $110,271, with full-time employment until...
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APS6 Senior Complaints Officer
vor 4 Wochen
Council of the City of Sydney, Österreich Administrative Review Tribunal VollzeitJoin to apply for the APS6 Senior Complaints Officer role at Administrative Review Tribunal Administrative Review Tribunal provided pay range This range is provided by Administrative Review Tribunal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$94,563.00/yr - A$106,394.00/yr Join our...
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Complaints Officer
vor 3 Wochen
City of Brisbane, Österreich Launch Group VollzeitPosition Complaints Officer Launch Group About The Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring...
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Complaints Officer
vor 3 Wochen
City of Brisbane, Österreich Launch Group VollzeitComplaints Officer at Launch Group About the Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring...
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APS6 Senior Complaints Officer
vor 3 Wochen
Council of the City of Sydney, Österreich Administrative Review Tribunal VollzeitApplications Close: 27/11/ :45 PM Occupation: Strategy, Communication and Governance Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan Work Type: Ongoing - Full Time Join our team as an APS6 Senior Complaints Officer This...
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APS5 Finance Officer
Vor 3 Tagen
Council of the City of Sydney, Österreich Talent International VollzeitTalent International is currently recruiting for an APS5 Finance Officer to work for one of our Federal Government clients based in Surry Hills. The position is a 12-month contract role with the possibility of extension and pays $55.24 / hr + Super. 7.5 hours per day and 38 hours per week About the Role You will support the finance function through lease and...
