Medical Receptionist

As a Medical Receptionist you will provide administration support for the practice, clinicians and patients to contribute to an excellent service. You will be working as part of a supportive team. Excellent communication skills and team work is required. If you are a motivated individual with experience in healthcare settings, we encourage you to apply for this position. Main duties of the job Answering the telephone and dealing with patients enquiries Dealing with patient enquiries received via our electronic access system AskmyGP Greeting patients and directing them to the doctor/practice nurse Extracting patients medical records when requested and filing them away again Making telephone calls on behalf of the doctor to patients, the hospital etc. Correspondence sort and stamp the post. Scan letters re patients onto the computer in accordance with practice procedures and ensure documents are forwarded to appropriate person. Computer work input information onto the computer, eg patient registrations and other information as instructed by the practice manager. Scan documents and email to other healthcare professionals Repeat prescriptions receive requests for repeat prescriptions and process these both electronically and printed and forward to GP for authorising Carry out any other administrative or clerical procedures as requested by doctors or the Practice Manager. Provide cover for absences due to sickness and holidays About us Burwell Surgery is a well-regarded dispensing and training village practice. The premises offer plenty of on‑site parking for staff. We pride ourselves in being a happy and friendly place to work, with plenty of support. A GMS practice with 9,600 patients. We receive excellent Patient Survey results and have a high QOF achievement. A member of Cambridge GP Federation, Cambridge and Peterborough ICB and South Ely PCN. Job responsibilities DUTIES AND RESPONSIBILITIES Answering the telephone and dealing with patients enquiries Dealing with patient enquiries received via our electronic access system AskmyGP Greeting patients and directing them to the doctor/practice nurse Extracting patients medical records when requested and filing them away again Making telephone calls on behalf of the doctor to patients, the hospital etc. Correspondence sort and stamp the post. Scan letters re patients onto the computer in accordance with practice procedures and ensure documents are forwarded to appropriate person. Computer work input information onto the computer, eg patient registrations and other information as instructed by the practice manager. Scan documents and email to other healthcare professionals Repeat prescriptions receive requests for repeat prescriptions and process these both electronically and printed and forward to GP for authorising Carry out any other administrative or clerical procedures as requested by doctors or the Practice Manager. Keep office, reception area and waiting room tidy Provide cover for absences due to sickness and holidays WORKING RELATIONSHIPS All surgery staff, community teams and patients. OTHER This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the light of changing circumstances and in consultation with the jobholder. Training can be provided where needed. GENERAL RESPONSIBILITIES Company policies and procedure – To adhere to Burwell Surgery agreed policies and procedures. Complete required training and development activities. Equal Opportunities – To promote and develop the equal opportunities in accordance with Burwell Surgerys equality and diversity policy. Safeguarding – Prioritise the safety and well‑being of patients, especially vulnerable individuals. Report any concerns regarding potential abuse or neglect immediately. Confidentiality – Protect sensitive information about patients, colleagues, and organisational operations. Integrity and Ethics – Act with honesty and integrity in all interactions. Disclose any potential conflicts of interest. Report any unethical behaviour observed within the organisation as per Burwell Surgery whistleblowing policy. Quality – To provide a quality service to internal and external agencies. Health and Safety – To share responsibility for abiding by health and safety policies and regulations. Lone Working – You may have to work alone, and therefore you are required to adhere to the relevant lone working policy. Risk Management – All members of staff have a responsibility to report all clinical and non‑clinical accidents or incidents promptly and when requested to, cooperate with any investigation undertaken. Person Specification Experience Strong attention to detail and accuracy in data entry Excellent communication skills, both written and verbal Previous experience working within a primary care setting is preferred Familiarity with SystmOne medical software would be an advantage Qualifications GCSE grade A to C in English and Maths Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr