IT Service Desk Engineer
Vor 4 Tagen
Role Overview We're seeking a proactive and customer-focused IT Service Desk Engineer/Analyst (Level 2) to deliver high-quality technical support across a busy IT environment. This role is ideal for someone who enjoys hands-on troubleshooting, thrives in a service-driven team, and is confident managing escalations, user support, and system administration tasks. You'll work closely with senior IT staff while supporting day-to-day ICT operations and continuous improvement initiatives. What you'll be doing Provide responsive technical support via phone, email, and ticketing systems for end users. Log, categorise, prioritise, and resolve IT incidents and service requests. Escalate complex Level 3/4 technical issues to senior engineers when required. Troubleshoot and repair hardware issues, including desktops, laptops, and peripherals. Perform user account administration including creation, updates, and removals in line with IT processes. Maintain accurate user records in Active Directory, including contact and location details. Identify recurring issues and report trends to IT leadership to support continuous improvement. Assist with ICT projects such as software deployments, system upgrades, migrations, and infrastructure initiatives. Participate in scheduled system maintenance activities. Follow organisational quality frameworks, ICT policies, and security procedures. Actively contribute to team collaboration, knowledge sharing, and IT service improvement. Undertake additional reasonable duties as directed by the Service Desk Leadership Team. More About You 3-4 years of experience in a L2 IT Service Desk or Technical Support role. Strong hands‑on technical skills across: Windows workstations and Windows Server environments Active Directory and print services Citrix environments Microsoft 365 (Exchange, SharePoint, OneDrive) Skype for Business Microsoft Office suite Solid understanding of ITIL service management principles . Experience with Microsoft Intune (highly desirable). Exposure to network switching and routing (desirable). Experience using Freshservice or similar ITSM platforms (desirable). Excellent communication skills with the ability to explain technical issues clearly to non‑technical users. If this opportunity aligns with your expertise and aspirations, please apply Please feel free to reach out directly to Muneem Meah at muneem.meah(at)aurec.com , should you have any questions OnSite working arrangement (5 days per week in Osborne Park, Perth) Remuneration Package: $80,000 per annum + SUPER Must be an Australian Citizen OR Permanent Resident Permanent Opportunity #J-18808-Ljbffr
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IT Service Desk Engineer LV2 — Onsite
Vor 4 Tagen
City Of Stirling, Österreich Aurec Group VollzeitA leading IT consultancy in Australia is looking for a proactive IT Service Desk Engineer/Analyst (Level 2) to provide technical support in a dynamic environment. Candidates should have 3-4 years of experience and strong skills in Windows environments, Active Directory, and ITIL principles. This permanent opportunity offers a remuneration package of $80,000...
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Level 2 Help Desk
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City Of Stirling, Österreich Spacebar IT VollzeitWe are a small I.T business prioritizing great customer service. Servicing is focused on small and medium businesses throughout Western Australia. Qualifications & experience 3 years experience required Tasks & responsibilities Microsoft 365 Administration IT Help Desk support Answering Client support calls Windows operating system configuration and...
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IT Service Desk Analyst
vor 3 Wochen
City Of Stirling, Österreich MedHealth VollzeitCompany Description MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are...
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It Service Desk Engineer
vor 7 Stunden
City of Melbourne, Österreich Aurec Group VollzeitOnSite working arrangement (5 days per week in Osborne Park, Perth) Remuneration Package : $80,000 per annum + SUPER Must be an Australian Citizen OR Permanent Resident ROLE OVERVIEW We're seeking a proactive and customer-focused IT Service Desk Engineer / Analyst (Level 2) to deliver high-quality technical support across a busy IT environment. This role is...
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Level 2 Service Desk Engineer
vor 3 Wochen
City of Melbourne, Österreich Emerging It VollzeitLevel 2 Service Desk Technician – Take Your IT Career to the Next Level Are you ready to join a team where your ideas, skills, and problem-solving make a real impact? At Emerging IT, we’ve been delivering high-quality IT solutions to over 280 businesses across Australia for 24 years. As a leading Managed Service Provider, we pride ourselves on...
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Level 2 Service Desk Engineer
vor 2 Wochen
City of Melbourne, Österreich Emerging IT VollzeitLevel 2 Service Desk Technician – Take Your IT Career to the Next Level Are you ready to join a team where your ideas, skills, and problem‑solving make a real impact? At Emerging IT, we’ve been delivering high‑quality IT solutions to over 280 businesses across Australia for 24 years. As a leading Managed Service Provider, we pride ourselves on...
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IT Service Desk Officer
Vor 4 Tagen
City of Brisbane, Österreich Precision IT Pty. Ltd. VollzeitPrecision IT is a nationally based Managed Services Provider (MSP) that provides IT services to a broad range of clients across Australia. We have offices located in Sydney, Brisbane, Gold Coast, and Melbourne. We are growing and a unique opportunity has become available for an enthusiastic, self‑motivated, bright and driven individual to join our Service...
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It Service Desk Officer
vor 5 Stunden
City of Brisbane, Österreich Precision It Pty. Ltd. VollzeitPrecision IT is a nationally based Managed Services Provider (MSP) that provides IT services to a broad range of clients across Australia. We have offices located in Sydney, Brisbane, Gold Coast, and Melbourne. We are growing and a unique opportunity has become available for an enthusiastic, self‑motivated, bright and driven individual to join our Service...
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Hybrid Service Desk Engineer
Vor 4 Tagen
Council of the City of Sydney, Österreich Nexon Asia Pacific VollzeitA leading IT services provider based in North Sydney is seeking a competent Service Desk Engineer to join their team. This entry-level role involves providing technical assistance, diagnosing issues, and ensuring high customer satisfaction. The ideal candidate is tech-savvy, has excellent communication skills, and is able to work autonomously under pressure....
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Onsite IT Service Desk Engineer
vor 7 Stunden
City of Melbourne, Österreich Aurec Group VollzeitA leading IT services provider is looking for a proactive IT Service Desk Engineer / Analyst (Level 2) in Melbourne. You'll deliver high-quality technical support and work closely with senior IT staff in a busy environment. The role requires 3-4 years of experience in technical support, ideally with knowledge of ITIL principles and strong communication...
