Customer Success Manager

About Sayari: Sayari is a risk intelligence provider that equips the public and private sectors with immediate visibility into complex commercial relationships by delivering the largest commercially available collection of corporate and trade data from over 250 jurisdictions worldwide. Sayari's solutions enable risk resilience, mission-critical investigations, and better economic decisions. Headquartered in Washington, D.C., its solutions are trusted by Fortune 500 companies, financial institutions, and government agencies, and are used globally by thousands of users in over 35 countries. Funded by world-class investors, with a strategic $228 million investment by TPG Inc. (NASDAQ: TPG) in 2024, Sayari has been recognized by the Inc. 5000 and the Deloitte Technology Fast 500 as one of the fastest growing private companies in the United States and was featured as one of Inc.’s “Best Workplaces” for 2025. Position Description Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our clients fully realise a return on their investment in Sayari products by understanding our clients’ mission sets and priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal. Job Responsibilities Help Sayari’s existing Australian government clients effectively leverage the Sayari solutions Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s Australian government clients. Ensure that Sayari Australian government customers fully integrate Sayari products into their workflows by understanding their mission and priorities. Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates. Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering. Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships Skills & Experience Experience: Three to seven years of experience working in customer success in support of Government customers in National Security (Defense, Intelligence) or Law Enforcement for a SaaS company, ideally with data, analytics, or business intelligence product offerings Ability to facilitate customer meetings and presentations to establish trusted advisor relationships Foundation of data literacy and interest in building analytic capabilities Ability to work in a customer facing role with a large amount of autonomy Experience using Open Source Intelligence (OSINT) methodologies and tools Three to Seven years of experience as an analyst within National Security (Defense, Intelligence) would be preferred Skills Ability to build relationships at all levels across an organisation Strong project management skills and ability to organise work and competing priorities Effective verbal and written communication skills Problem solve and not afraid to get stuck into the technical details #J-18808-Ljbffr