Banking Consultant, Dandenong Rd, Chadstone VIC

Banking Consultant, Dandenong Rd, Chadstone VIC About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As a Banking Consultant in our Retail Banking, you’ll play a key role in providing customers with a seamless banking experience. You’ll meet each customer’s end-to‑end financial needs and goals across transaction activities, engage in needs‑based conversations, and educate them on the financial solutions available, including digital. You’ll have the knowledge required to complete customer transactions, conduct in‑depth needs‑based conversations, and fulfil products as per your accreditation level. This role is based mainly in branches and will deliver a high standard of customer service, ensuring customers are not only satisfied but strong advocates for ANZ. Part of a collaborative team, you will also act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises and ensuring customers leave the branch as strong advocates of ANZ. Banking is changing and we’re changing with it, giving our people great opportunities to learn and grow. Role Type: PermanentRole Location: EX010/1341 Dandenong Rd, Chadstone VIC 3148Work Hours: Part Time – Weekly Total 36.00 hours Monday: 8:30 AM – 4:30 PM (30 min break) – 7.5 hours Tuesday: 9:00 AM – 4:30 PM (30 min break) – 7.0 hours Wednesday: 9:00 AM – 4:30 PM (30 min break) – 7.0 hours Thursday: 9:00 AM – 4:30 PM (30 min break) – 7.0 hours Friday: 8:30 AM – 4:30 PM (30 min break) – 7.5 hours Saturday: 0.00 hours Sunday: 0.00 hours What will your day look like? Contribute to a significant uplift in customer engagement and advocacy, creating real customer value. Actively participate in and support bank programs and initiatives. Take responsibility to ‘know your customer’ from a risk perspective. Ensure compliance with ANZ and branch policies and procedures. What will you bring? Exceptional customer focus – retail experience is an advantage. Experience in being a user and promoter of technology – working knowledge of different digital channels is an advantage. Ability to multi‑task and be highly adaptable to change and ambiguity. Willingness to work in a collaborative team environment. Sound understanding of compliance. Excellent communication and interpersonal skills. We’re not expecting you to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these qualities, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll feel your impact on customers, colleagues, and the community. Our diverse workforce, flexible working arrangements, and a range of benefits including health and wellbeing services and discounts on selected products and services help you take the next big step in your career. We welcome applications from everyone and encourage you to let us know if you require any adjustments to our recruitment process or the role itself. If you’re a candidate with a disability or access requirement, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . Apply for this role by searching reference number on ANZ Careers. Job Posting End Date: 17/11/2025, 11.59pm, (Melbourne Australia) #J-18808-Ljbffr