Front Office Manager

Front Office Manager Join to apply for the Front Office Manager role at Ramsay Health Care. Lead and support our front‑line team members and build your leadership skillset in this key role. Permanent, full‑time. Reporting to the Director of Finance, the Front Office Manager ensures delivery of excellent customer service and revenue protection through timely and accurate processing of admissions. The successful candidate will provide effective leadership and support to a large team covering various administrative functions within the hospital. Key accountabilities Managing the patient administration process, including scheduling, booking, verifying patient’s health fund coverage and providing accurate cost estimates / informed financial consent. Ensuring accurate and timely provision of paperwork and certificates related to admissions required to submit claims. Liaising with internal and external customers and stakeholders to assist with the admission process. Providing leadership and ongoing training to administrative staff. Supporting a culture for continuous improvement and leading the change‑management process where required. Demonstrating the Ramsay Way. Success criteria Experience in all areas of front‑office management. Demonstrated ability to successfully manage individuals and work groups. Demonstrated commercial acumen, attention to detail and ability to prioritise workload. Excellent communication, customer service and organisational skills. Willingness to learn, be flexible and ability to adapt to changes. Ability to understand and apply the practicalities of health fund contracts. Desirable criteria Tertiary qualification in Business Administration or related discipline. Knowledge of Health Fund contracting system and processes. Experience with Meditech or similar patient administration software. About Us North Shore Private Hospital (NSPH) is a 336‑bed surgical, medical and maternity facility located on Sydney’s lower North Shore. With our recent South Wing expansion, NSPH now offers every patient a single room for a quieter, more comfortable hospital experience. The hospital’s specialties include orthopaedics, obstetrics, neurosurgery, intensive care, cardiac surgery, cardiology, ear, nose and throat, vascular, plastics, oncology and general surgery. Comprehensive diagnostic facilities and medical consulting suites are also on site. The hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary‑care clinics with 72 Australian sites and over 34,000 employees. What’s in it for you Professional Advancement: Recognition, rewards, professional development and employee referral programs; free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy. Discounts: Ramsay Rewards – access great deals at over 100 major retailers; hospital, allied health and pharmacy discounts – you’ll pay less for hospital cover and receive higher extras limits for things like general and major dental. Health and wellbeing: Flexible work opportunities with the ability to have a say in your roster; Flexible Leave Program; a free Employee Assistance Program offering confidential counselling, coaching and support 24/7. Leisure, social and financial: Discounts for leisure travel with selected hotels, salary sacrifice opportunities (e.g., airport lounge membership, self‑education expenses, novated leasing and more). Requirements Provide or complete a National Police Check (conducted within the last 12 months). According to the role, Ramsay may require a Working‑With‑Children check and proof of immunisation against infectious diseases. To Apply All applications must be lodged online. Applications made by recruitment agencies will not be considered. For questions about this opportunity, please contact Lee Sexton at Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at . #J-18808-Ljbffr