Duty Manager

Join to apply for the Duty Manager - Front Office role at Park Hyatt . About Park Hyatt Sydney Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom‑designed Park Hyatt hotel combines distinct regional character with elegant brand touches. About The Role Responsible for Team Leaders, Guest Service Officers and Bell Attendants, ensuring maximum guest satisfaction and adherence to hotel standards. Assist the Front Office management team in efficiently managing the department in accordance with established goals, providing courteous, professional, efficient and flexible service at all times. In consultation with the Housekeeping Manager, ensure a high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to. Assign duties and responsibilities to subordinates, assisting the rooms employees in their duties. Supervise all front desk services, ensuring they are available and carried out with utmost efficiency and professionalism. Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and guest satisfaction. Handle all guest, internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved and expectations exceeded. Co‑ordinate VIP movements with relevant departments as advised. Assist the Event team with coordination requirements before and during events, including accommodation, amenities, food & beverage and any other services specified by the guests. Encourage employees to be creative and innovative, recognizing and rewarding their contributions to the operation’s success. Support departmental trainers through ongoing feedback and assistance at monthly meetings. Focus on improving productivity levels and manage utility/payroll costs prudently, ensuring optimum deployment and energy efficiency of all equipment. Be familiar with cashiering functions. Fulfil a ‘Deputy Warden’ role in the event of an emergency. Salary Range: $77K – $80K Qualifications Well‑developed communication and customer relations skills. Proficient computer skills, particularly MS Office, email, and hotel property management systems (OPERA). Strong trainer, able to facilitate at all levels. Comprehensive knowledge of business needs, financial reporting and productivity requirements. University degree/diploma in Hospitality or Tourism Management is desired. 2–3 years of relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity. Benefits Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets. Access to complimentary and discounted Hyatt accommodation worldwide. Access to internationally recognised learning and development programs and opportunities. Access to an employee assistance program and paid family leave benefits. Being part of a diverse and inclusive team passionate about their work. A career with Hyatt opens a world of opportunities. We have constantly been named one of the world’s best multinational workplaces. Our values of empathy, creativity, fun, humility, integrity and respect are at the core of what we do. Our family atmosphere keeps our associates highly engaged. To see how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at If you are looking for a fulfilling career, please apply now. #J-18808-Ljbffr