Duty Manager

SIXT Australiais on the lookout for a Full Time Duty Manager to join the team at Sydney Airport . As a Duty Manager you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. YOUR ROLE Lead and support front- and back-of-house teams to deliver seamless exceptional customer experiences and ensure smooth daily operations. Oversee fleet planning and vehicle availability ensuring all vehicles meet safety and regulatory standards. Drive sales performance by coaching the team promoting upselling and value-added services and monitoring key metrics. Address and resolve customer inquiries and complaints leveraging feedback to enhance service delivery. Maintain compliance with safety protocols operational procedures and rigorous asset and key management. YOUR SKILLS Sales Talent : You are motivated enjoy direct customer service and are a true sales talent. I ndustry Experience : You bring valuable experience in areas such as sales customer service or tourism. Experience in vehicle rental industry is desirable but not essential Supervisory and Communication Skills : You possess strong leadership and supervisory skills strong communication skills and have exceptional interpersonal and relationship-building abilities Organisation and Customer Service : You are highly organised have a service-oriented mindset and excel in customer service The successful candidate will be required to work a rotating roster between 6am and midnight Monday to Sunday including school holidays weekends and public holidays. Please note to be successful in the role candidates will need to have a current unrestricted or provisional drivers licence. Successful candidates will be required to complete a National Police Check. WHAT WE OFFER At SIXT we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you Participate in our lucrative performance-based incentive program Competitive salary package including motor vehicle phone and laptop Uniform and staff car parking provided Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more Discounts on a range of NRMA personal insurance products including car home & travel Grow progress or relocate your career and move around the NRMA Group or different locations with us Were for inclusion diversity and representing the customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. If youre ready to rev up your career and be the driving force behind happy customers were excited to hear from you. Apply now or visit ourcareers siteto find out more. Join Team Orange today Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes. Remote Work : No Employment Type : Full-time Key Skills stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP Experience : years Vacancy : 1 #J-18808-Ljbffr