Retail Claims Consultant

Retail Claims Consultant - North Sydney or Gosford A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich – a leader in the insurance industry – is on a journey towards a brighter future… A brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet. Join us on this thrilling journey as we work towards our vision of becoming Australia’s leading digital insurer. If you’re eager to be part of a values‑driven global organization that is experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading It’s important to know – what you do matters. At Zurich, we don’t just cover, we care. Responsibilities In your role, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with an opportunity to expand your skills in other areas of Life Insurance claims such as TPD, Trauma, and Terminal Illness. You will manage the claims process and stakeholder engagement from assessment to determination. This includes reviewing policies to determine type, validity, date of risk commencement, quantum of insured benefit, and whether the claim is payable. You will also develop an appropriate strategy for managing each claim and identify and instruct external medical, legal, vocational, and forensic vendors to act on Zurich’s behalf. Additionally, you will have a continuous improvement mindset, identifying and implementing system, process, and procedural improvements within the team. You will help uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process. Qualifications Experience with end‑to‑end assessment of retail income protection claims; backgrounds in workers’ compensation or injury management also relevant. Strong understanding of medical terminology or allied health/medical coursework. Excellent verbal and written communication skills. Commitment to continuous improvement. Benefits Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave and access to Family Care (parental leave). Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees. Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup. Grow and thrive in your career with our award‑winning training programs. Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role. Take advantage of global mobility opportunities across more than 200 countries worldwide. Volunteer and work in our state‑of‑the‑art Green Star rated offices when you are in the office and dress for your day. We plant a tree for every new employee. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure #J-18808-Ljbffr