Client Services Scheduling Coordinator

vor 10 Stunden


City of Melbourne, Österreich RIC Solutions Pty Ltd Vollzeit

About Us RIC Solutions is a growing company that provides assessment, reporting, and support services across Australia. We’re passionate about delivering outstanding customer service while supporting our field consultants and clients with efficiency, professionalism, and care. About the Role We are seeking a highly organised Client Services Scheduling Coordinator to join our dynamic team. This role is crucial in managing the day-to-day scheduling of field consultants, coordinating with clients and stakeholders, and ensuring smooth end-to-end job management. Key Responsibilities Scheduling and confirming consultant appointments with clients, builders, and insurers Managing consultants’ daily runs to maximise efficiency and minimise downtime Providing clear and timely communication with clients via phone, email, and portals Monitoring job progress and updating internal systems accordingly Preparing and sending confirmation SMS/emails to clients Coordinating with consultants to ensure they are fully briefed before attending site Supporting the wider team with administration tasks as required What We’re Looking For Strong organisational skills with the ability to juggle multiple tasks and priorities Excellent verbal and written communication skills Confident phone manner and customer service focus Ability to problem-solve and think on your feet in a fast-paced environment Experience in scheduling, coordination, or client services (preferred but not essential) Proficiency with Microsoft Office and scheduling/CRM systems What We Offer Competitive salary package Supportive team environment with opportunities for growth Training and development provided The chance to make a meaningful impact in a rapidly expanding company How to Apply If you’re highly organised, love problem-solving, and thrive in a client-focused role, we’d love to hear from you. Apply via SEEK with your resume and a short cover letter outlining why you’d be a great fit. #J-18808-Ljbffr



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