IT Service Delivery Analyst

Get AI-powered advice on this job and more exclusive features. At Charter Hall, we’ve been shaping Australia’s property landscape for over three decades. We are the country’s leading fully integrated diversified property investment and funds management group, trusted for our scale, expertise and performance. Our focus is on high-quality, well-located assets that deliver long-term, sustainable returns for our investors – and enable our tenants to work, grow and connect. We’re listed on the ASX100 and manage a diverse range of funds across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure. But beyond the numbers, we’re driven by a clear purpose: to create better futures and deliver long-lasting value. Our values guide everything we do: Active Partnership – We listen deeply and collaborate meaningfully. Genuine Insight – We unlock growth through intelligence and understanding. Inventive Spirit – We explore possibilities with creativity and discipline. Powered by Drive – We act with passion, resilience, and transparency. About the opportunity Join Charter Hall’s Technology team as an IT Service Delivery Analyst and play a key role in supporting our people across state offices and regional locations. You’ll be part of a team of technology experts dedicated to delivering frictionless, engaging, and human-centered experiences, while continuously improving our technology processes in a diverse and inclusive environment. In this role, you’ll help drive process efficiencies, support business outcomes, and ensure our people, vendors, and partners have the best possible technology experience. What you’ll be doing Right from the start, you'll do great work with us. In this role, you’ll: Empower employees through IT learning & development, helping them get the most out of their tools. Monitor and respond to IT events, acting quickly to prevent lost productivity or friction. Provide a frictionless IT Service Desk experience for technology issues and new requests. Proactively manage IT governance, risk, and compliance, enforcing controls and meeting legal requirements. Partner with Charter Hall business units to deliver key technology operations and new outcomes. Build strong relationships with internal stakeholders (IT team, all Charter Hall areas) and external partners (e.g., Telstra, Ricoh, Logicalis, Secure Agility, Service Line Solutions, ServiceNow). Identify and resolve incidents and requests across a dynamic, fast-paced environment. Adapt to rapidly changing technologies and support a wide range of stakeholders. Your point of difference – What you’ll bring to the team Experience partnering with 3rd party vendors and IT service providers. Solid understanding of core ITIL processes (ITIL certification preferred). Demonstrated ability to drive a strong customer focus and “Culture of Service” within IT teams. Track record of building stakeholder trust, with the ability to challenge positively and prioritize effectively. Experience using ServiceNow (highly desirable). Tertiary qualifications (highly desirable). Personal attributes: Curious, passionate, relatable, proactive, and resilient. Benefits that matter Wealth: Short and long-term incentives. Salary continuance and crisis insurance. Employee securities. Salary packaging. Well-being: Sonder 24/7 EAP. Tuesday breakfasts. Wellbeing leave. WELL-accredited workplaces. Learning: On-the-job experiences. 24/7 online learning. Mentoring and coaching. LinkedIn Learning. Leave: Birthday leave. Purchased leave. Volunteer leave. Career breaks. Fertility leave. Family: 16 weeks paid primary carers leave. Four weeks secondary carers leave. Parental transition support. School holiday programs. Community: Pledge 1%. Volunteer leave. Workplace giving. Dollar matching. Ready to join us? Apply now and join a team that’s shaping tomorrow. Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: IT Services and IT Consulting, Real Estate, and Investment Management #J-18808-Ljbffr