E-commerce Customer Support Specialist

vor 20 Stunden

Council of the City of Sydney, Österreich Muscle Mat Vollzeit

We are one of Australia's fastest growing e-commerce stores. We are building Australia's go‑to store for all things comfort. We are currently looking for an E-commerce Customer Service Assistant to join our team. The candidate should have e‑commerce, CRM and Shopify experience or similar. We bring a young, fun environment and we would love for you to join. Key Responsibilities Respond to customer inquiries via phone, email, social media or live chat in a professional and timely manner. Update and maintain customer records in our CRM system (Gorgias). Provide accurate information on products and services, troubleshooting issues and offering suitable solutions. Process customer orders, returns, and exchanges efficiently in Shopify. Resolve customer complaints and concerns with empathy and professionalism, ensuring customer satisfaction. Collaborate with your team to meet customer service targets and help improve processes. Assist in other duties as needed, e.g. helping the social media team occasionally. If you have social media experience or other transferable skills please highlight this. Requirements Experience with Gorgias or similar CRM system is essential. Experience and confidence in online (emails or live chat) and phone customer or client service is essential. Experience with Shopify preferred. A friendly and professional phone manner with a customer‑first approach. Excellent communication skills, both written and verbal. Proactive problem‑solving ability and can‑do attitude towards customer service. Why Join Us? Join a supportive, dedicated and fun team where your contributions truly make a difference. Enjoy the flexibility of hybrid working. 2‑3 days WFH. Flexible start and finish hours. Travel opportunities for the right person. How to Apply Cover letter is a must In your cover letter please mention whether you have experience with Shopify (or similar), online or phone‑based customer service, e‑commerce and CRM systems. Not all of this experience is essential, but please outline which criteria you meet in your cover letter. Applications not including a cover letter addressing this will not be considered. Please submit your resume (maximum three pages) and a cover letter (maximum one page) addressing your suitability for the role via the "Apply" button on Seek. Be careful – don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr

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