Client Delivery Lead
Vor 2 Tagen
UiPath is seeking a highly motivated and experienced Client Delivery Lead to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes. This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.
What you'll do at UiPath
Post-Sales Strategy
: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectivesPost-Sales Account Management:
Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.Value Fluency & Management
: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.Operational Excellence:
Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.Client Engagement:
Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.Executive Client Relationship Management:
Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.Operational & Technical Expertise:
Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.Innovation and Thought Leadership:
Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.Team Collaboration:
Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.Issue Resolution:
Work closely with clients and internal teams to develop effective solutions to problems.
What you'll bring to the team
5 + years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retentionExperience with professional services & attach motions for support/servicesExperience in a high-growth technology company, preferably in the SaaS or RPA space.Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.Excellent communication and interpersonal skills.Data-driven mindset, with the ability to use data to make informed decisions and drive results.Strategic thinking and the ability to develop and execute customer success strategies.Bachelor's degree in business, technology, or a related field (MBA preferred).#LI-AF35 + years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retentionExperience with professional services & attach motions for support/servicesExperience in a high-growth technology company, preferably in the SaaS or RPA space.Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.Excellent communication and interpersonal skills.Data-driven mindset, with the ability to use data to make informed decisions and drive results.Strategic thinking and the ability to develop and execute customer success strategies.Bachelor's degree in business, technology, or a related field (MBA preferred).#LI-AF3Post-Sales Strategy
: Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectivesPost-Sales Account Management:
Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.Value Fluency & Management
: Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.Operational Excellence:
Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.Client Engagement:
Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.Executive Client Relationship Management:
Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies. Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.Operational & Technical Expertise:
Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.Innovation and Thought Leadership:
Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.Team Collaboration:
Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.Issue Resolution:
Work closely with clients and internal teams to develop effective solutions to problems.
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