Office Lead

Office Lead – Flex Clinic Are you a compassionate, organised and proactive leader who thrives in fast‑paced environments? Join us as an Office Lead today and play a key role in shaping the future of our thriving Flex clinics, guiding our teams to deliver outstanding care every day About Us At Flex Clinic, we pride ourselves on providing premium physiotherapy and allied health services with a personalised touch. Now part of the Healthia network, we’re excited to continue growing our patient‑centred care model and looking for an experienced Office Lead to join our team. As part of the Healthia Group, you’ll benefit from being part of a supportive, connected network of over 400 practices across Australia and New Zealand, with access to education, career pathways, and national professional development opportunities. Joining Flex is an opportunity for you to play a key leadership role in a modern, multidisciplinary clinic that’s passionate about helping our community members move better, recover faster, and live healthier lives. About the Role The Office Lead is the heartbeat of clinic operations ensuring the front‑of‑house runs smoothly, our patients receive an exceptional experience, and our administrative processes are efficient and well‑coordinated. You’ll lead a small team of friendly and dedicated administrators, work closely with clinicians and partners, and oversee key operational activities such as rostering, patient bookings, and team training. This role is perfect for someone who enjoys variety, thrives in a fast‑paced environment, and takes pride in creating order, structure, and a welcoming clinic culture. Additionally, this role will require a minimum commitment of working every Tuesday, Wednesday and Thursday . Key Responsibilities Oversee daily administrative operations to ensure seamless clinic workflows and patient care delivery, while contributing to marketing and community engagement initiatives as needed. Manage front desk activities including bookings, billing, correspondence, and patient communication. Coordinate staff rosters, leave, and coverage in consultation with Clinic Partners. Lead the administration team by example (coaching, onboarding and induction) to ensure consistent, high-quality service and adherence to Healthia standards. Maintain clinic readiness and compliance with privacy, safety, and infection control standards, including cleanliness, stock management, and presentation. Proactively manage debtors and ensure timely follow-up of outstanding accounts, supported by precise and efficient bank reconciliations. About You You’ll be an experienced administrator or team leader who loves keeping things running efficiently while supporting others to do their best work. You’re confident communicating with patients, staff, and clinicians alike, balancing empathy with professionalism. You’ll bring Experience in a senior administrative or leadership role (healthcare or customer-facing environment preferred). Excellent organisational and coordination skills, with a proactive and detail-oriented mindset. Experience managing rosters, schedules, or workflows. Strong interpersonal and leadership skills with a passion for mentoring others. Proficiency with Microsoft Office and practice management systems. A patient-first approach and a genuine interest in health and wellbeing. Why Join Flex Clinic and Healthia? Be part of a respected and growing allied health network with over 300 clinics nationally. Work alongside passionate clinicians in a supportive, values-led environment. Access structured mentoring, PD, and career pathways through Healthia's national network. Competitive salary and access to employee wellness and benefits programs, including Paid Parental Leave. Enjoy Healthia Group Employee Discounts – up to 30% off all services and products, including podiatry, Pilates, strength classes, physiotherapy & footwear Ready to Make a Difference? If you’re passionate about healthcare and enjoy working in a busy, team-oriented environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be the perfect fit for this role. To learn more about Flex, please visit our website at Application Questions Which of the following statements best describes your right to work in Australia? Do you have experience in administration? Do you have experience preparing work rosters? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Australian driver's licence? #J-18808-Ljbffr