Technical Product Manager – Observability

Technical Product Manager – Observability (Bangkok-based, relocation provided) Join Agoda as a Technical Product Manager – Observability in Bangkok. Relocation support provided. About Agoda Agoda is an online travel booking platform connecting travelers with a global network of hotels, flights, and activities. Powered by cutting‑edge technology, our 7,100+ employees across 27 markets foster a collaborative, diverse culture that thrives on experimentation and ownership. The Opportunity As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms—strengthening our ability to detect, prevent, and resolve production issues faster. This high‑impact role shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences. In This Role, You’ll Get To: Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement. Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery. Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions. Balance product velocity with technical debt and operational risk, working closely with senior engineers. Define and track key metrics to measure platform impact. Collaborate with data scientists to apply ML/AI techniques. Communicate effectively across all levels—especially during complex or time‑sensitive situations. Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch. Stay current with industry trends in observability, SRE, and ML‑driven monitoring, and apply them at Agoda. What You’ll Need to Succeed: 3+ years of technical product or program management experience in a fast‑paced environment. +5 years of technical experience/familiarity with observability, reliability, or production excellence domains. Strong product management and communication skills, with the ability to influence without authority across technical and business teams. Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact. Experience managing complex, cross‑functional technical initiatives end‑to‑end. Excellent stakeholder management and presentation skills; able to simplify complex technical concepts. Familiarity with monitoring, tracing, incident management. Analytical and data‑driven mindset; comfortable using metrics, dashboards, or SQL to support decision‑making. Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity. Hands‑on experience with product management tools (e.g., JIRA, Confluence). Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements. This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided. Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee. #J-18808-Ljbffr