Office Coordinator

Royal Australian Air Force Association – Bull Creek WA Office Coordinator – Retirement Living Permanent, Full Time Opportunity Competitive salary + Salary Packaging + Super Bull Creek, WA RAAFA has been caring for Western Australians for nearly 100 years. Guided by our values of Respect, Care and Honesty , we’re proud of our heritage, our people, and the impact we make every day. We’re excited to announce we are opening expressions of interests for an Office Coordinator – Retirement Living to join our Estate team at the Air Force Memorial Estate in Bull Creek . In this role, you’ll be the welcoming face of the estate, supporting residents, members and prospective residents with reception and administration services, coordinating leasing and admissions, and helping ensure our community continues to thrive. About the Air Force Memorial Estate: Established in 1973, Air Force Memorial Estate (AFME) is set on 11 hectares of prime land in Bull Creek with landscaped gardens and beautiful parklands with a picturesque lake nestled amongst shady gum trees. The resort style facilities enable residents to continue living independently, whilst enjoying their retirement being as relaxed or adventurous as they choose. There is a mixture of 163 retirement living apartments as well as older style units which, over the next ten years, will be replaced with contemporary accommodation apartments. Responsibilities Accountable for coordinating and prioritising all administrative requirements for residents and provide leadership and direction to the administrative team. Distribute and respond where appropriate to internal and external written, verbal and telephone correspondence. Assist the Estate Manager in the day to day running of the estate and provide leadership and direction as required. Maintain accurate databases of residents, clients and prospective clients. Accountable for prioritising all leasing, rental and waitlist and requirements, engaging with all prospective new residents coordinate leasing and rentals within the Estate, ensuring occupancy targets are maintained. Prepare contracts for new residents and guide them through admissions process in consultation with the Estate Manager. Coordinate scheduled unit maintenance tasks in conjunction with stakeholders. Monitor the Emergency call system during core business hours and attend emergency call outs to residents if required. Seek to identify and embed process improvements in line with our continuous improvement culture. Benefits to working with RAAFA: Competitive Rates- RAAFA continues to support our people with above award rates across our facilities. Salary packaging – as a non‑profit organisation, you can salary package up to $18,549. Penalty Rates- earn penalty rates on afternoon, night and weekend shifts. Freeonsite parking– all sites have free onsite parking with plenty availability. Employee Assistance Program- Access confidential counselling services for personal or work related issues. Employee Referral Program- earn bonuses for recommending friends. Corporate Zoo Membership- Visit Perth Zoo for free. Supportive culture- be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups. About you: Qualification or significant experience in administration support. Experience working in retirement living (desirable). Knowledge of the Retirement Living Act (WA) is advantageous. Property leasing experience is preferred. Intermediate to advanced MS Office skills (Excel, Word, Outlook, Publisher, Power Point). Strong communication (written, verbal and listening) and interpersonal skills to build effective relationships. Excellent attention to detail and accuracy. Resident-focused approach with outstanding customer service skills. Strong organisational skills and time management abilities. Next steps: Update your resume. Be eligible to work in Australia. Hold or willing to obtain a Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue). Click “Apply to this Job”. Join RAAFA and help create a welcoming community where residents feel supported and at home. For more information, please contact us on at 8*** or ***************@raafawa.org.au. RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date. #J-18808-Ljbffr