Customer Engagement Consultant
vor 2 Wochen
Customer Engagement Consultant An exciting opportunity has arisen to join Zurich Assure as a Customer Engagement Consultant. Zurich Assure is Zurich’s Australian life insurance advice business, committed to helping all who need it find the cover they need to protect everything they live for. It combines specialist life insurance advisers and expertise, with digital tools that make the advice process quick and simple – the way life insurance advice should be. As a Customer Engagement Consultant, you will provide exceptional service and support to Zurich customers and Zurich’s direct life products. Through phone‑based queries, you will help our customers to make informed decisions about insurance cover for their needs. Your high level of service will enhance the customer experience as you deliver efficient general advice. Responsibilities Provide exceptional phone‑based customer support for Zurich’s direct life products. Assist customers in making informed insurance cover decisions. Deliver efficient general advice to enhance the customer experience. Qualifications Strong customer service experience An engaging and helpful approach Ability to work in a fast paced, agile environment High attention to detail and ability to prioritise tasks Excellent verbal and written communication skills RG146 certification highly regarded. Benefits 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave) Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e‑voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role Global mobility opportunities across more than 200 countries worldwide Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day We plant a tree for every new employee Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few. Equal Opportunity Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure. #J-18808-Ljbffr
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vor 2 Wochen
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Council of the City of Sydney, Österreich Zurich VollzeitA leading insurance company in Australia is seeking a Customer Engagement Consultant. In this entry-level role, you will provide exceptional service, assisting customers with their insurance needs. High standards of customer service and communication skills are essential. The position offers a supportive culture with training opportunities and hybrid working...
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