Customer Relationship Management Manager

Customer Relationship Management Manager A$140,000.00/yr - A$159,000.00/yr At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good) We are a crew of accountable go‑getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot. ABOUT THE ROLE The Relationship Manager Leader is a pivotal leadership role responsible for managing and developing a high‑performing team of Relationship Managers. Your focus will be on client retention, increasing share of wallet, product upsell and maintaining strong NPS performance. Leveraging your fleet expertise, you will support Relationship Managers to uncover new opportunities within their portfolios and develop winning strategies to convert opportunities into growth. This role may also include managing 1 to 2 key customer accounts. As a people leader, you will coach, mentor and develop your team while overseeing all people‑related processes, including recruitment, onboarding, performance, development and engagement. The Relationship Manager Leader has 4 to 8 direct reports across Australia, Victoria and Western Australia. You will ensure the team meets annual targets through strong sales, customer service and commercial discipline. KEY DUTIES & RESPONSIBILITIES Lead and coach Relationship Managers to execute strategic plans that achieve growth targets across all channels. Drive origination skills through Commercial Operating Discipline and Value Selling frameworks. Ensure quality account plans and quarterly reviews for Tier 1 accounts; implement engagement models for Tier 2 and 3 accounts. Manage key accounts as required and flex to support retention plays. Achieve team targets for vehicles under management, volume and revenue. Promote a winning, innovative sales culture and encourage AI adoption. Collaborate with internal teams (FPS, Risk, Pricing) to deliver optimal client solutions. Maintain compliance with service level agreements and regulatory requirements. Other Duties Contribute to communication initiatives that celebrate wins and foster engagement. Drive proactive client engagement to support NPS targets. Champion Custom Fleet values and CX attributes through performance management processes. ABOUT YOU You are a dynamic and results‑driven leader with a proven track record in sales and relationship management. You thrive in fast‑paced environments and excel at building strong client relationships while inspiring your team to achieve ambitious goals. Your ability to think strategically, solve complex problems and communicate effectively at all levels sets you apart. You embrace change, promote collaboration, and create a culture of accountability and customer centricity. Strong financial acumen and ability to engage at CFO level. Excellent influencing skills. Expertise in deal structuring, lead generation and strategic planning. High attention to detail and strong process orientation. Ability to manage multiple priorities in a fast‑paced environment. Education & Experience Degree in business or related field (or equivalent experience). Minimum 3 years as a Relationship Manager in a B2B environment. Proven success in leading sales teams and technical knowledge of fleet solutions. Other Advanced in MS Office applications (Word, Excel, PowerPoint). FOR YOU We offer industry leading 'Custom Perks' including: Annual performance bonus Take 5 program – potential to earn an extra week of annual leave Collaborative Hybrid work environment – 3 days in office Gender‑neutral Parental Leave - 12 weeks paid entitlement Company funded social events Dress for your day policy Intersection – our Diversity Network Cultural Leave swap Ongoing investment in your growth including access to our digital learning platform – Degreed Reward and recognition programs Volunteer and community engagement opportunities Wellbeing leave HOW TO APPLY Please submit your resume and cover letter by clicking ‘Apply Now’. At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries. OUR DIVERSE CREW Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at or call our Customer Service Team on – they will take your details and arrange for a return call from a member of the Talent Team. Unlawful Conduct Commitment Custom Fleet is dedicated to maintaining a culture of respect where there is zero‑tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations. #J-18808-Ljbffr