Customer Relationship Management Manager
Vor 4 Tagen
Customer Relationship Management Manager This range is provided by Impressive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $120,000.00/yr We’re looking for a CRM & Loyalty Manager eager to grow, ready to lead, and excited to work with some of Australia’s most recognisable brands. You’ll drive strategic channel direction and execution of all email and SMS marketing campaigns and automation across a range of mid to heavy-weight clients. Building and managing CRM and loyalty strategies that make a real impact. Reporting to the Head of Client Services, the CRM & Loyalty manager oversees business agendas for all CRM-related activity at Impressive, including strategy, execution of marketing campaigns, as well as automation, account administration, client audits, and communications with internal and external stakeholders, and is ultimately responsible for deliverable timelines, client’s needs and retention targets. As a people-first, tech-powered marketing agency, we combine AI, data, and proven digital strategies to deliver real results, all while ensuring our culture prioritises balance and support, with wellness perks, 12 extra days off per year, and weekly grazing boards. About The Role The ideal candidate will have; 4 years hands-on experience in digital marketing with at least 2 years managing CRM, Loyalty, and Customer Experience. The ability to autonomously manage client expectations, timelines, strategies, BAU campaigns, budgets, pacing and opportunity scoping. A passion and drive to lead, grow and nurture a dedicated team of CRM professionals responsible for actioning all components of CRM & Loyalty to the business. Key Responsibilities Develop, manage, execute and optimise end-to-end email and SMS marketing campaigns and lifecycle automation to drive customer revenue and repeat purchases across a broad portfolio of clients. Administration of all clients' CRM needs by developing and implementing comprehensive CRM, lifecycle and loyalty strategies and audits to acquire, retain, and nurture customer relationships driven by segmentation, targeting, and personalisation. Oversee CRM database health of clients, including list growth, data accuracy, deliverability, compliance, performance, and technical configuration. Lead, train and establish yourself as a trustworthy strategic advisor to clients and internal teams. Manage and collaborate with internal and external stakeholders to assist with onboarding new and current client opportunities/partnerships. About You Strong interpersonal, commercial, and leadership skills. Organised and analytical, with a can-do problem-solving approach, managing multiple priorities, delegating, and meeting deadlines. Strong attention to detail and eye for aesthetics and design. Advanced technical expertise of ESP and SSP such as Klaviyo & Hubspot Technical proficiency in HTML coding and backend development. Advanced proficiency with graphic design and UX/UI tools such as Figma, Canva, and Adobe Suite. Proficient in G-Suite programs (Gmail, Google Docs, Google Sheets). Advanced comprehension of digital performance channels and how they all play a part in bigger-picture strategies. Experience mentoring and training junior staff. Seniority level Mid-Senior level Employment type Full-time Job function Design, Analyst, and Strategy/Planning Industries Advertising Services Marketing Services #J-18808-Ljbffr
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Customer Relationship Management Manager
Vor 6 Tagen
City of Melbourne, Österreich Custom Fleet VollzeitCustomer Relationship Management Manager A$140,000.00/yr - A$159,000.00/yr At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you’re joining a business that is Going Places....
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Customer Relationship Management Manager
Vor 2 Tagen
City of Melbourne, Österreich Fleet VollzeitCustomer Relationship Management Manager A$140, / yr - A$159, / yr At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. When you join Custom Fleet, you're joining a business that is Going Places. With Us, what...
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Customer Relationship Management Manager
vor 7 Stunden
City of Melbourne, Österreich Impressive VollzeitCustomer Relationship Management Manager This range is provided by Impressive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $100, / yr - $120, / yr We're looking for a CRM & Loyalty Manager eager to grow, ready to lead, and excited to work with some of Australia's most recognisable...
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Sr. Specialist, Customer Relationship Management
Vor 2 Tagen
City of Melbourne, Österreich L3Harris VollzeitJob Title : Sr. Specialist Customer Relationship Management Job Code : 28284 Job Location : Melbourne FL Job Schedule : 9 / 80 : Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off Job Description We are seeking a highly skilled and detail-oriented Senior Analyst CRM to join our team and play a key role in managing...
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Senior Customer Relationship Manager
vor 7 Stunden
City of Melbourne, Österreich CBRE Group, Inc. Vollzeit## Senior Customer Relationship ManagerSenior Customer Relationship ManagerJob ID Posted08-Dec-2025Service lineAdvisory SegmentRole typeFull-timeAreas of InterestCustomer Service, Facilities Management, Property ManagementLocation(s)Melbourne - Victoria - Australia**Join a Global Leader in Real Estate – Winner Commercial Agency of the Year****Work with a...
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Customer Relationship Sup
Vor 4 Tagen
City of Melbourne, Österreich UPS Vollzeit职务描述： The Customer Relationship Supervisor provides administrative and operational support of UPS Capital insurance products and customer needs. He/She ensures systems and procedures are utilized properly and effectively. This position oversees the management of the UPS Capital book of business, customer file development, product and customer data...
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Customer Relationship Sup
Vor 6 Tagen
Council of the City of Sydney, Österreich UPS VollzeitCustomer Relationship Supervisor UPS Location : Sydney, New South Wales, Australia Overview The Customer Relationship Supervisor provides administrative and operational support of UPS Capital insurance products and customer needs. He/She ensures systems and procedures are utilized properly and effectively. This position oversees the management of the UPS...
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Customer Relationship Manager
Vor 6 Tagen
City of Melbourne, Österreich Medhealth VollzeitOverview MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical...
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Relationship Manager
Vor 4 Tagen
City of Melbourne, Österreich FleetPartners Group VollzeitASX 300 listed financial services organisation Up to 27 days of annual leave per year Convenient location, steps from Melbourne Central station About Us FleetPartners is an ASX listed established leader in vehicle fleet leasing, fleet management and diversified financial services across Australia and New Zealand and offers consumers, businesses, and...
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Relationship Management Leader — Growth
Vor 6 Tagen
City of Melbourne, Österreich Custom Fleet VollzeitA leading fleet management company in Australia is seeking a Customer Relationship Management Manager to oversee a high-performing team focused on client retention and growing share of wallet. The role involves coaching Relationship Managers, managing key accounts, and ensuring compliance with service level agreements. The successful candidate will have a...
