Client Support Technician
vor 2 Wochen
Client Support Technician Location: Cathedral House, Brisbane CBD Hours: Full-time, 37.5 hrs / week Agency: Archdiocesan Services - Technology Solutions About Us The Catholic Archdiocese of Brisbane positively impacts hundreds of thousands of Queenslanders every week through its 98 parishes, 146 schools, and over 190 service centres, including childcare, aged care, and domestic violence assistance. Our Technology Solutions team plays a critical role in supporting these services, ensuring high-quality IT operations across the Archdiocese. About the Role As a Client Support Technician, you will play a key role in supporting the day-to-day technology needs of Archdiocesan staff across hundreds of locations. Reporting to the Service Desk Manager, you will resolve technical issues escalated from the Service Desk, ensure device compliance and security, and contribute to IT projects and system improvements. You’ll work closely with internal teams and provide mentoring to junior analysts, helping to maintain a high standard of customer-focused service delivery. What You’ll Do Provide advanced IT support and troubleshooting Maintain secure, compliant devices and systems Mentor analysts, support community-based services Provide advanced technical support for escalated issues. Maintain and support client systems across approx. 400 sites. Ensure devices are patched, secured, and compliant. Participate in projects, hardware deployments, and on-site support. Collaborate with cross‑functional teams to improve service delivery. Create and update knowledge‑base documentation. Mentor and guide Service Desk Analysts. What You’ll Bring Minimum 2 years’ experience in a client support or service desk role Strong troubleshooting skills across hardware, software, networks, M365, Azure, and VMWare Strong MS Windows SOE experience using Intune including packaging and PowerShell scripting Experience with enterprise environments and service level targets. Solid documentation and communication skills Familiarity with ITIL practices and Servicedesk platforms Willingness to travel to sites and assist with hands‑on support. The Ideal Candidate Will Also : Be self‑motivated and process driven. Enjoy working collaboratively with both technical and non‑technical users. Be calm under pressure and passionate about great customer service. Align with the Catholic values of respect, integrity, and compassion. Why Work with Us? You’ll be part of a committed, friendly team that supports over 5,000 users across 400+ locations. The Archdiocese offers a values‑aligned environment, regular professional development, and the opportunity to contribute to a mission that makes a real impact in communities across Southeast Queensland. Applications should be submitted via SEEK. We will also process applications received through our official channels (intranet, website, or LinkedIn). For any enquiries regarding the role, please email Brent Hunter - HR Recruitment. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0–18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a 0 tolerance to abuse of children or vulnerable adults. #J-18808-Ljbffr
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